RBC Insurance Auto Insurance Reviews

As stated in the title, this scam of a company expects me to pay an extra $500+ because of a glitch in their system, which the person I was talking to straight-up admitted. Even after trying to reason with them for 20 minutes, they have the same answer: "too bad, fix our mistake with your money". I have cancelled my insurance and going with another company for now. Same rate and hopefully better service.

I have spoken to 3 different employees within one day and all of them had different information. All of them demanded my confidential information and yet when it came down to it, after wasting hours of my day, suddenly they decide that they require even more information from me off the phone which was not disclosed originally within the first two calls. The final call was one of the most aggressive, rude & disrespectful representatives I've ever spoken to who was very hostile and made claims yet when I doubled checked her statements on authorized websites, they were all inaccurate. Do not trust RBC insurance agents. They collect a lot of personal information but they don't disclose honest, consistent & verifiable information to the customer or potential clients.

Extremely disappointed with RBC auto insurance. Wait times were extremely high and spoke with two representatives with poor communication and very misleading. After an abundance of time spent and quotation was reviewed by both representatives, the final quote had increased by double in cost. I caution anybody who is considering RBC as your auto insurance option.

I call 2 times and they still asking me different information. I have to call the third time. I already provide all standard information as Auto insurance want, but this RBC company will ask your parents insurance all detailed information, even they are not under your auto insurance. I'm telling you, I must change my auto insurance company coming that renew day. I never come back and never give them any insurance business.

The most frustrating experience I have ever had with an insurance company. When you call the 1-888 number, the typical hold time has been between 1.5 to 2 hours. They only occasionally give you the option of getting an automated call back when one of their representatives is available (out of 4 calls I was only given that choice once). Mostly you will sit there listening to the same hold music endlessly looping. It's enough to drive you crazy. Once you actually get to speak to someone, they are fairly helpful, but they still can't seem to solve one of my problems. While I have used their online access in the past, it no longer allows me in. When using the "forgot password" option, it will only allow the reset to be sent to an email address that they have incorrectly entered into their system and I have no way to correct it, so of course, I never receive the reset email. When I explained this to the representative, he said he would send me an email to my correct address for the reset. Of course, I never got that email, so he obviously did not follow up after hanging up. What a joke. That means another 2 hours on hold to get this fixed.

I’ve been on hold with RBC on Friday for over 2 hours. I went until their offices closed. Ridiculous. With Monday a holiday, I took Tuesday off work to get my insurance to straighten away...home and auto. I called as soon as their offices opened... 9:30 am NL time. I am still on hold. Almost 3 hours and still nothing. I cancelled my insurance with the company I was with them for years so I and my girlfriend could be on the same auto insurance and also home insurance as we purchased a new home. Not sure where this will get me but I just want people to know that this is what I’m going through since Friday. I don’t understand how I don’t have an agent yet as I called when offices just opened this morning. They also told me that I can do this online which is false. We tried that and we got rejected because apparently it can’t be done if you are a resident of Newfoundland and Labrador. I’m beginning to think that this was a bad idea as right now I can’t drive because my insurance with my previous company has been cancelled. Thanks, RBC.

I've been hung up on 4 times out of 5 times I've contacted this horrible company. Not hung up because of me... I never even got to speak to an agent. Just waited on hold or waited for a callback and when it rang to an agent, I was hung up on. So that wasn't the beginning of my HORRIBLE experience. At first, they upped my truck insurance $30/month. I called a bunch of times with the hang-ups, fuming mad, finally got them to reduce my rate as I was working from home. Set up an online account so I didn't have to deal with them... NOPE....they put my spouse's car under my account and today I tried to contact them back to fix it.....same hang-up issue. Waiting for the second callback... Will see if that one works. But now I'm done so I'm going to research other companies.

Their waiting time on the phone is insane!!! Then at one point, it will say if you want us to call back please press 1 and you won't lose your spot we will call back within this minute to these minutes (ex. 39 to 47mins). Trust me you won't get a call on time! They will call you back after 1 hour and when you answer they will put you back on hold for another hour!!! What is the point of asking to call back?? I do not suggest this company at all they do many mistakes as well. Overall they are irresponsible!!

Miss information from the agent forced me to cancel and look for another auto insurance provider because I can't add back my son to my policy even though he was insured with RBC before and after he got his tickets and for years. The agent told me I can add him back to the policy when he comes back from abroad. It was very disappointing after all these years dealing with RBC :(

Initial rates are reasonable, but once you become their client, they just keep increasing premiums without any explanation and waiting to speak to someone at their call center is also brutal. I highly recommend going elsewhere!