Good luck getting through
by Flagman58 on Aug 4, 2020
2 out of 5 stars
Car Insurance Reviews
RBC Insurance Auto Insurance Reviews
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Review author
The most frustrating experience I have ever had with an insurance company. When you call the 1-888 number, the typical hold time has been between 1.5 to 2 hours. They only occasionally give you the option of getting an automated call back when one of their representatives is available (out of 4 calls I was only given that choice once). Mostly you will sit there listening to the same hold music endlessly looping. It's enough to drive you crazy. Once you actually get to speak to someone, they are fairly helpful, but they still can't seem to solve one of my problems. While I have used their online access in the past, it no longer allows me in. When using the "forgot password" option, it will only allow the reset to be sent to an email address that they have incorrectly entered into their system and I have no way to correct it, so of course, I never receive the reset email. When I explained this to the representative, he said he would send me an email to my correct address for the reset. Of course, I never got that email, so he obviously did not follow up after hanging up. What a joke. That means another 2 hours on hold to get this fixed.