RBC Insurance Auto Insurance Reviews

The person who updated my coverage for a new vehicle had me on the phone for nearly 2 hours, didn't send the insurance policy to the dealership and made some careless mistakes. She did try to sell me on a bunch of other products I didn't need or want though.

I had a stone chip in my windscreen within days of purchasing my new car, a Subaru Crosscheck. I had called the phone number on the liability card to enquire about whether I would have to pay a deductible or not if I made a claim to repair this stone chip. I was passed to three different customer services representatives, berated for calling the incorrect number (despite this number being on the liability card), and apparently annoyed the last of these customer service representatives because she became exasperated that I would not just make a claim without knowing whether or not a deductible was involved. This last customer service representative put me on hold for over 45 minutes. Unbeknown to me, this then put me into afterhours and your afterhours customer service representative could not help me.

RBC Insurance has only offered a 4% discount on my auto premium during my temporary layoff due to Covid-19. I have never been late on a payment or made a claim, and my driving record is perfect. The agent was less than helpful. They claim to provide support during this difficult time, REALLY?!

We called RBC customer service and waited for 2 hours before somebody picks up our calls. Due to the current situation right now we heard that another insurance company is giving a discount because we are not using our vehicle as we are working from home for almost a month now. RBC Insurance did not help at all. What they offered is to suspend the insurance and therefore you cannot use your vehicle at all. What kind of service they have. How can you not use your car especially this kind of situation, of course, we need to go out at least once a month to buy groceries but that is in your nearby area. We are only asking for a discount. It is so frustrating.

We have both auto and home insurance with RBC. Every year the principal payments go up without any reasons for that. We didn't have any claims, the same car, the same house. After almost 2 hours on the phone with a representative, they didn't give me any option to put payments down or to explain why I should pay more. In addition to that, they told me that because of the mistake they did in our application the price will go up again next year. That's unbelievable. I will definitely go to another instance company.

Refuse to stop billing me even though I haven't been insured with them in months. Everywhere from claims to just basic customer support was an awful and aggravating experience. When I made a claim someone had hit and run me (another person was caught minutes after) labelled it as my fault and closed the case without notifying me. Fighting the case is almost impossible they claim not to have an ombudsman. Even paying for repairs they refused to let me get my car repaired anywhere but a one particular body shop chain. They are known and have experienced them raising prices mid-term without notifying you. It is not uncommon to be misbilled, double-charged etc... and they will claim that nothing of the sort happened to have to fight tooth and nail to get your money back. They wanted a 3000$ cancellation fee. Wouldn't trust this company if my life depended on it I urge everyone to STAY AWAY FROM RBC/AVIVA INSURANCE!!

RBC/Aviva will find their way to decline your claim, so you can't rely on them and have peace of mind. Mine was declined only because my rental cost was reimbursed by another insurance company as a replacement transportation because my own vehicle was hit and damaged, even though that company did not insure my replacement vehicle. So never rely on RBC credit card insurance coverage. It's not worth the paper their certificate is written on.

My insurance was being charged to my credit card which was compromised. RBC charged me with an NSF. This was not my fault - 11 years of regular, timely payments and they couldn't overlook this one-time issue that wasn't my fault. Never dealing with RBC again.

I obtained a quote online that seemed to fit my budget. When I called and gave my quote number I was asked the provide all the information all over again. After providing all the information and answering literally 25 questions I was put on hold. I came back and answered another round of questions, placed on hold again. they requested I sent over documents of previous insurance and I did while being placed on hold again so they could review. I answered another round of questions and was placed on hold again. After being on the phone for an hour and twenty minutes I was informed that unfortunately, I would need to submit a paper application where I would need to explain the answers to the questions they had asked me, that it would take 3 weeks to process and then I would receive another quote! I literally laughed at the representative and told him he was insane if he thought I would go to all that trouble just to get a quote. If they wanted me to jump through all those hoops just to get a quote, imagine the nightmare that must be trying to file a claim with them. I hung up, called a different company, had a 10 min phone call with the agent and was insured within the hour and for a lower rate. I will never EVER do business with RBC insurance.

I changed my address a few months back, and at that time was notified that payments were switching to annual lump sum vs monthly payments. I wasn't overly pleased with that but told them that it was fine. I just received a call from my financing company saying the insurance company notified them that my policy was cancelled. When I called RBC/Aviva insurance, they said I never paid, and I've been driving without insurance for 2 months now. I had given them consent to take the lump sum from my account back in September (same as they had been charging me monthly before), yet they didn't charge me, then cancelled my policy without any attempt to phone or email. When I asked for the policy to be reinstated, they quoted me my old price, then on the same phone call said that the premium was actually 50% more than the quote they had given me minutes prior. When I asked why they said that was just what the quote was. On top of that, they wanted me to back-pay for the two months that I was apparently without insurance. I've had 1 speeding ticket in my life (4 years ago) and never been in an accident in which I was at fault.