RBC Insurance Auto Insurance Reviews

I feel I have to advise of an unacceptable situation with RBC insurance agents who were representing AVIVA.. It all started with the documents sent by AVIVA requesting a totally new application for auto insurance on our three vehicles. We felt the information was already on file with RBC and seemed redundant to redo the form. We did fill out the pages that were relevant to us and scanned them to AVIVA. To our surprise we get a letter by Royal Mail stating that some info was missing; items were highlighted for our convenience. The letter arrived on FRIDAY, August 2nd, of the long weekend. To our surprise, it stated that we will have no coverage if the form is not returned prior to Aug 5th, which was a start holiday by the way. Why not a phone call or an email since the matter was time-sensitive? We immediately phoned the RBC number and were advised we could fix and scan the corrected pages back to AVIVA. Also to check on Saturday to ensure they received it. Please note at no time were we told to send all five pages. Called Saturday morning and were advised the forms were received but one box was not correct so please redo and scan THE PAGE; again no mention of sending five. He said since they received it before Aug 5th, we would get 14 days coverage while our forms were processed. Tuesday we phoned just to make sure all was okay but due to call volumes we chose not to wait for hours and to call Wednesday. Imagine our surprise when we were told there was no coverage and we would have to start from scratch; as if we had not been customers for almost twenty years. The supposed licensed agent said we did not send in the five pages so it had become a legal issue. Nothing could be done and we would have to wait for 30 days for our application to be processed. We were treated terribly and I felt the agents were very condescending in their tone and the fact they kept repeating the same phrases; probably reading from a script. We were lucky that we found another company that was more than willing to help us out and they did it with professionalism and speed. They also gave us a better price even though RBC brags they offer the best deals.

My insurance recently went from 167 to 262. I called to check why the rates went up by 60% and was told all the rates nationwide went up. When I pushed for more answers they said the discounts I had no longer applied. They wouldn’t drop my rate down a dollar to keep me on. I don’t know how they’re still an insurance company.

Do not deal with RBC Insurance / Aviva Insurance. Ownership and/or structural changes of Aviva has changed and have made this a terrible insurance company. This year, all clients were forced to fill out paperwork by hand to renew their auto insurance. Terms on the paperwork were confusing and to make sure everything was completed correctly, I had to go to into office location to fill out. The receptionist at the office was complaining about how there were too many phone calls and how that was annoying. It takes a long time for agents to meet with you. Calling the company, I have been on hold for a very long time. After going through the hassle of all the paperwork, Aviva sent me changes to policy upon renewal with $0 for collision and comprehensive. Absolutely ridiculous and unacceptable.

RBC Insurance is underwritten by AVIVA. Been with Royal bank and Insurance for 20+ years. I received a letter today from AVIVA saying I needed to apply for my renewal and had to pay the premium in full in 45 days!!! Who has $5000 plus sitting around? Since it is RBC I deal with and they are not helping... I will be moving ALL my business from RBC and I have a lot of business with them.

I've just received my new Policy for September 2019 to September 2020 and my insurance increased through Aviva by $43 a month from $121 to $164. I have not had an accident, a speeding ticket, not even a cracked windshield in over 7 years. I asked the rep on the phone how my insurance can jump $43 a month for not costing the company a cent and they dared to tell me my policy rates are not just based on my driving, but the drivers located in my area where I reside. If Aviva has paid out a lot of money in claims in the Oshawa area, it impacts my rates also.

Been with RBC insurance since 2009, my family and I had no complaints during the time before they were sold to Aviva. They cancelled my father's insurance saying that the car was out of date, they weren't able to insurance the car. For my own claim happened 2018, I got hit by a cube-van and took me a while for them to process my claim, I ended up forcing myself to go back to work before I fully recover from the injury. Finally, I just called in for cancelling my auto policy because I sold my car and going on vacation, the person who answered my call had no idea what he's talking about. I knew I have to pay a cancellation fee on that but I asked him how to calculate the fees, and he got out of words by telling me there was no way he can tell me, it generates on the computer. That's totally non-sense human program the damn software to allow the computer to calculate the math. The last thing the guy on the phone with was totally unprofessional, he confuses himself when I asked him if I need my policy cancel on the specific date. From this point, I will not come back with the insurance company.

After 2-year finish agreement calls me and asks to make the payment! Now RBC sold to Aviva sure after the bad history with clients ... They do that with 3 from my friend they try to rob them after a couple of years. This is disgusting. RBC Aviva your are in the blacklist for all my live & friends & relative.

I have been with RBC insurance for home and auto for about 3 a year. Each year without any reason they raised my rates despite no claims. Last year they made some dumb excuse that there was a fire in Alberta, so my Montreal rates had to go up. Today, when I asked when is the excuse now they hung up! After arguing that they gave me a 2 $ /YEAR DISCOUNT! AVIVA / RBC insurance is finished for me!

Been with RBC for a long while. Aviva comes in and suddenly crap is happening. Out of nowhere a rate hike of 50%. Nothing, I mean nothing has changed. No explanation that made sense was given. I have a Ram 1500 and the agent said that the underwriters viewed my area and because there are so many Rams with claims in my area that my rate would increase. I'm supposed to just accept that? Obviously, there is something behind the scenes going on. I'm shopping around now, but what a letdown. Just when you're comfortable, someone has to come along and disrupt your comfort. Taking away discounts is another issue altogether. They don't care about customers. Guaranteed.

This has to be the worst ever customer service department I've ever had to deal with or even imagined existed. My insurance was abruptly cancelled because of "material change risk" I was told because of some phantom "two at fault accidents in the past six years". Now consider this .. I've gone to every length to prove to there people after days of waiting half hour to one and a half hour on the phone to speak to someone. After all of that and their so-called escalation, absolutely nothing has budged even though I have all the proof that I have no at fault claims in my history of driving. Now I'm left with no insurance and cancellation on my record that will take forever to go away. Moving to RBC insurance has to be one of my worst mistakes and it's very regrettable indeed.