RBC Insurance Auto Insurance Reviews

Once RBC crawled into bed with Aviva, the service became poor. During a postal strike, they wanted me to submit all my vehicle information to them, which they already had on file. If it wasn't in by a certain date, they would cancel my policy. That is exactly what happened. No consideration for the postal strike. We had no claims. If this is how they treat good customers, I shudder to think how they treat someone with a claim. Stay away!!

I was 7 years with RBC insurance, now RBC Aviva insurance, for both my home (paid policy in full upfront) every year, Auto Insurance & life. My expiration date had ended on my credit card used to make installment payments on auto policy only. So the payment went NSF. My yearly policy for auto had just renewed. Not knowing I was sent a letter stating your policy was cancelled in 15 days. Hoping to not have any interruption in service I offered to pay the policy premium in full (1 pay) as I do my house insurance & they still were unwilling to continue coverage. I have a clean driving record with zero claims ever. I was told by RBC that I would have to reapply and the only acceptable form is a written application, not over the phone, & it would take 3 to 4 weeks to reissue a policy. You see this was done by RBC Aviva so they can raise premiums. What a joke. Shame on Royal Bank of Canada for putting their name on this garbage business practice!!

I have been with RBC auto insurance for 15 years. Aviva is sending out application forms to renew your insurance. I got mine registered mail on Friday and sent it the next business day, October 1st. RBC said it would take 2 weeks then said four weeks. It is now November 1st, almost 5 weeks later, and still nothing, and my insurance expires Nov 11, so now I need to start looking. RBC cannot even call them to see how it is going. What kind of broker is that? Also, no more monthly payments, which is fine, I can pay the full amount. I do not Recommend RBC auto to anyone anymore. I have sent at least 10 people to them and now telling them to get out while they can

Calls were not returned.Had to wait too long for calls to be answered.

They want everyone on higher upfront premiums and will lie and cheat to get you there. I had RBC Auto Insurance for five years. This year they sent me a letter requesting updated information. I phoned them and went through every section of the paperwork with one of their representatives to make sure it was completed to their satisfaction, then scanned and emailed it to them. They cancelled my auto insurance without notifying me, so when I found out, I phoned them and they claimed the paperwork had been incomplete. They never bothered to notify me of this despite having email, phone, and home addresses for me. I tried to renew with them, whereupon their operator informed me that they would no longer be accepting monthly payments on new applications. They refused to make any sort of accommodation for me despite their blatant mishandling of my information.

I've just received my new Policy for September 2019 to September 2020 and my insurance increased through Aviva by $43 a month from $121 to $164. I have not had an accident, a speeding ticket, not even a cracked windshield in over 7 years. I asked the rep on the phone how my insurance can jump $43 a month for not costing the company a cent and they dared to tell me my policy rates are not just based on my driving, but the drivers located in my area where I reside. If Aviva has paid out a lot of money in claims in the Oshawa area, it impacts my rates also.

Been with RBC insurance since 2009, my family and I had no complaints during the time before they were sold to Aviva. They cancelled my father's insurance saying that the car was out of date, they weren't able to insurance the car. For my own claim happened 2018, I got hit by a cube-van and took me a while for them to process my claim, I ended up forcing myself to go back to work before I fully recover from the injury. Finally, I just called in for cancelling my auto policy because I sold my car and going on vacation, the person who answered my call had no idea what he's talking about. I knew I have to pay a cancellation fee on that but I asked him how to calculate the fees, and he got out of words by telling me there was no way he can tell me, it generates on the computer. That's totally non-sense human program the damn software to allow the computer to calculate the math. The last thing the guy on the phone with was totally unprofessional, he confuses himself when I asked him if I need my policy cancel on the specific date. From this point, I will not come back with the insurance company.

I have never experienced ANYTHING like this. In the 20 years I have been driving, I have always had a good record and one accident where I was rear-ended by a kid. I was with AMA Insurance but the rates kept doubling and when I got a cancellation notice that my home was too old to insure, I moved to RBC. HUGE mistake. My insurance payments come out on the first, on a travel Visa I have. I transferred the payment and it was applied as funds available but the bank didn’t post the payment until the next banking day so the payment didn't go through. Since it’s a credit card, I assumed it would go through in a day or two. It didn’t. So after a few days I noticed the payment still hadn’t gone through so I called RBC and I was on hold, and on hold, and on hold. I tried for a few days to get through, and it was the 5th of December, when the payment should have gone through on Dec. 1st. The day after, registered letter, my insurance had been cancelled for non-payment. I don’t know what kind of outfit Aviva insurance is, but this is going to have a serious impact on my record for years. The policy is just cancelled. I can pay the policy for the year outright, but nope. Just cancelled for non-payment. I am beyond disgusted. If they are this with payments, I need to see what they are like if you actually had a claim. I’ll be filing a BBB report against them and leaving a review to warn others wherever I can.

They treat the customer like they are dull-witted. I called the customer service during the last month of insurance and told them I might not be with them the next year. They suggested me not to pay installment bc I had paid two months in the beginning (don't prepay the next policy). Today I try to call them to renew my policy.. they are telling me I missed a payment because I didn't prepay this year's insurance and are trying to charge me a late fee.. and keep on insisting that this is my fault. They suggested I don't have to prepay the next year's insurance and I have time to shop around before making the decision. The CS would keep repeating like a robot with a long explanation that it is my fault. And would not let me finish my reasoning. She treated me like a champ, who would be stupid enough to have paid them the fee and renew my policy with them... their greedy cash gripping police. I said No, and switched to Johnson, where their price and Customer Service is miles ahead of RBC

It's been said by many reviewers before this review, but to call RBC, even for a minor and quick change to your policy, and you're on hold for two hours. Their recording says, "We are experiencing a higher than normal call volume", well, guess what? It is not higher than normal, because that is normal. That recording has been in place for two years, and they have done zero to change that. Once you finally get through, to add a seasonal vehicle to the policy (i.e. an RV for the summer), which has been on the policy year after year, and they still take 30-40 minutes asking 1,001 questions about who resides in the home, vehicles used, distance travelled to work, etc. You cannot accomplish this task in 20 minutes, rather, expect three hours minimum with wait times, etc.