RBC Insurance Auto Insurance Reviews

Have been with RBC/ Aviva for two years now. Received a renewal notice where Aviva wants a new written application completed for the same and only vehicle I own. They also demanded payment for the annual premium upfront prior to insuring the vehicle. I called and asked why since I've never missed a payment or had any claims. Their response was some vague excuse that it's the underwriter's new policy because of changes to legislation. The Cooperators were more than happy to have my business.

Was on the road. Didn't know there was an issue with my bank and payments not going through. Instead of phoning like everyone else to tell me there is an issue, they cancel my policy and don't want me as a customer. Tell me they sent a letter I didn't get 'cause I was on the road working...now I can't get insurance. The guy I talked to was useless and even hung up on me...awful service and they completely screwed me over for something that wasn't my fault. Good job RBC. Way to keep it classy.

I have been a customer with RBC insurance for over 10 years. I will not be renewing my auto policy with RBC because of the lengthy wait times and the incompetence that I have experienced when dealing with their agents. I recently had to deal with RBC insurance over a small auto insurance claim and the whole process was extremely painful. For example, I was informed to wait for an adjuster to call me but the adjuster never did call the number I provided. Called again and left a new number and again no return phone call. The adjustor decided to leave a message at my home number in spite of me reminding RBC insurance agents several times that we were away during the summer. Very poor communication skills. Unfortunately, RBC insurance has gone downhill since Aviva came into the picture. I don't remember having lengthy wait times in previous years when contacting RBC, when changing vehicles, etc.. It now takes over an hour each time. This was a major problem when asked to fill out some forms Aviva required as the agents are never available for help within a reasonable time. The required paperwork also asked very obscure questions such as the weight and how many cylinders for each vehicle that even the RBC agent could not help me answer. When asked about the total of my last claim, again the RBC agent could not give me that information because he had yet to receive it from Aviva although the accident happened three months prior. Again, very poor communication. I also encountered a problem when trying to send Aviva some insurance renewal forms before the deadline. In spite of calling Aviva customer service directly to forward the paperwork, their agent gave me the wrong email address. As a result, Aviva cancelled my policy when the application was not received on time. By the way, my family and I have been responsible customers with RBC for over 10 years. My claim was around six thousand dollars with no prior tickets or convictions within our family. The RBC agent gave me some fabricated excuse that I was at fault because I should have gotten the correct email address from him and not the Aviva agent in spite of having the original email as proof that the paperwork was indeed sent on time to their "Aviva Care Centre" general mailbox. Unbelievable! Perhaps they should rename their general mailbox "Aviva No Care Centre" as they definitely do not care about their customers. The RBC agent politely replied that I could reapply for their auto insurance as a new customer, that I would have to resubmit all of the forms, and that the whole process would take approximately two to three weeks. I replied, "No thank you".

I pretty much echo what everyone else says. I've been "customer" for 14 years and never had an issue until Aviva came into the picture. I've experienced everything from long wait times to poor customer service to a claim that turned into a 6-week wait just for a windshield replacement! We have 3 cars and our house with them. Needless to say I'll be hunting for a new provider but unfortunately living in Brampton it won't be easy.

I had been insured with rbc for about a year and been a client on the financial side for 10 years.My payments were coming out monthly on my credit card. Through the advice of my financial advisor I changed my credit card. I did not think to update the rbc insurance and my financial advisor did not mention it either. I had an investment property insured with rbc insurance as well. For whatever reason, my address of my investment was what they had as my address on my car insurance as well. Because of none payment, they were going to cancel my insurance. Apparently they sent 2 registered letters which my tenant says never arrived. They did not pick up the phone and call me or send me an email, both of which they had. They said some rubbish about legislation but please tell me where legislation says that good customer service should not be followed. I was in an accident about my policy was cancelled and now I am having to deal with the other insurance company myself. They are incredible difficult to deal with as I am not sure that they other person has filed a report with their insurance company. DO NOT HAVE RBC AS AN AUTO INSURANCE COMPANY, it's not worth it!!

I had an accident and it took over a week to get anything done!! The adjuster said she "called" me on the Tuesday after the accident (which happened Saturday) but I didn't have any missed numbers on my phone so I don't think she even called. I ended up having to call RBC on Wednesday and filing the claim then. Also, when I asked for a rental car they advised that I was going to have to pay out of pocket and would be reimbursed at a later date. This is total BS as they were the ones at fault and they wanted me to pay upfront which isn't right, but I borrowed my moms car for the time being. We set up an appointment for someone to come look at the car on Friday morning and I asked for a phone call before they showed up. Needless to say, I never got a call. I didnt hear anything back that day (Which I was supposed to) and sill got nothing on Monday morning. I called twice on the Friday they inspected the car, twice on Monday after, both days with no answer at all. I had to call the general 1-866 number, spoke with someone who escalated the situation to a manger who was going to back to me 2 days later... However, 20 minutes later the adjuster called me back saying "So I heard you need a rental car?"... And I said yes if I dont have to pay out of pocket to which she responded "Well you can't use your mom's car anymore?". I was furious - It is not my moms responsibility to look after the situation, when their client is the one at fault and should be taking care of me!! She ended up booking me the rental car after a week of waiting and having to constantly chase them to do anything about the situation. These guys are absolutely ridiculous and their customer service absolutely sucks. Dont ever use RBC!

I was stupid and switched to RBC 4yrs ago, I haven't fit one good thing to say about them be it horrible customer service constantly increasing rates, and they refuse to fix your vehicle properly even when I took it to their approved facility. Now they quote me a price then won't put full coverage until I took it for inspection, so after 6 weeks of the only 1 place that does this for RBC finally doing it, they double my deductible, double the cost, say they won't cover the rims or the stereo, and they will only pay half what the auction value is on the car!! I have multiple vehicles and multiple house policies, and now ill be taking it elsewhere!! Did I mention I have no tickets and only 2 claims in 20 years!!

RBC rep called me regarding excluded driver form that we had signed with an exception. They did not like what I had written and said that If i did not re-sign form they could cancel my ins. Spoke to a supervisor who promised to look into the matter and get back to us in writing - on yes they certainly did-
to advise my car insurance is being cancelled as quote" the risk has changed materially". Whatever this means - I have no idea.

Very disapointed to be treated this way - they certainly do not want my business.

I called and had terrible service, could not understand the person I was talking to and they wanted to double my rates putting a second driver with more driving experience on.

They have been increasing my rate consistently by 11-15% even though I had no tickets, no violations and enough driving experience. Shop around, don't just renew, there is plenty of brokers out there.
Twice, they sent me a renewal (with increased rate of course) a week before the insurance expires leaving little time to shop around.
They requested I sign a waiver when choosing $500K liability when it's not stated anywhere in their policies or online - simply another pressure tactic and inconvenience to the customer to persuade them to chose $1 or $2M coverage.
Whenever I called and asked for an explanation for a dramatic rate increase I was given the usual excuse about insurance fraud being responsible for rate hikes - lying to customers is a bad customer service.