RBC Insurance Auto Insurance Reviews

Once RBC crawled into bed with Aviva, the service became poor. During a postal strike, they wanted me to submit all my vehicle information to them, which they already had on file. If it wasn't in by a certain date, they would cancel my policy. That is exactly what happened. No consideration for the postal strike. We had no claims. If this is how they treat good customers, I shudder to think how they treat someone with a claim. Stay away!!

I have been with RBC auto insurance for 15 years. Aviva is sending out application forms to renew your insurance. I got mine registered mail on Friday and sent it the next business day, October 1st. RBC said it would take 2 weeks then said four weeks. It is now November 1st, almost 5 weeks later, and still nothing, and my insurance expires Nov 11, so now I need to start looking. RBC cannot even call them to see how it is going. What kind of broker is that? Also, no more monthly payments, which is fine, I can pay the full amount. I do not Recommend RBC auto to anyone anymore. I have sent at least 10 people to them and now telling them to get out while they can

They want everyone on higher upfront premiums and will lie and cheat to get you there. I had RBC Auto Insurance for five years. This year they sent me a letter requesting updated information. I phoned them and went through every section of the paperwork with one of their representatives to make sure it was completed to their satisfaction, then scanned and emailed it to them. They cancelled my auto insurance without notifying me, so when I found out, I phoned them and they claimed the paperwork had been incomplete. They never bothered to notify me of this despite having email, phone, and home addresses for me. I tried to renew with them, whereupon their operator informed me that they would no longer be accepting monthly payments on new applications. They refused to make any sort of accommodation for me despite their blatant mishandling of my information.

I've just received my new Policy for September 2019 to September 2020 and my insurance increased through Aviva by $43 a month from $121 to $164. I have not had an accident, a speeding ticket, not even a cracked windshield in over 7 years. I asked the rep on the phone how my insurance can jump $43 a month for not costing the company a cent and they dared to tell me my policy rates are not just based on my driving, but the drivers located in my area where I reside. If Aviva has paid out a lot of money in claims in the Oshawa area, it impacts my rates also.

Been with RBC insurance since 2009, my family and I had no complaints during the time before they were sold to Aviva. They cancelled my father's insurance saying that the car was out of date, they weren't able to insurance the car. For my own claim happened 2018, I got hit by a cube-van and took me a while for them to process my claim, I ended up forcing myself to go back to work before I fully recover from the injury. Finally, I just called in for cancelling my auto policy because I sold my car and going on vacation, the person who answered my call had no idea what he's talking about. I knew I have to pay a cancellation fee on that but I asked him how to calculate the fees, and he got out of words by telling me there was no way he can tell me, it generates on the computer. That's totally non-sense human program the damn software to allow the computer to calculate the math. The last thing the guy on the phone with was totally unprofessional, he confuses himself when I asked him if I need my policy cancel on the specific date. From this point, I will not come back with the insurance company.

I have never experienced ANYTHING like this. In the 20 years I have been driving, I have always had a good record and one accident where I was rear-ended by a kid. I was with AMA Insurance but the rates kept doubling and when I got a cancellation notice that my home was too old to insure, I moved to RBC. HUGE mistake. My insurance payments come out on the first, on a travel Visa I have. I transferred the payment and it was applied as funds available but the bank didn’t post the payment until the next banking day so the payment didn't go through. Since it’s a credit card, I assumed it would go through in a day or two. It didn’t. So after a few days I noticed the payment still hadn’t gone through so I called RBC and I was on hold, and on hold, and on hold. I tried for a few days to get through, and it was the 5th of December, when the payment should have gone through on Dec. 1st. The day after, registered letter, my insurance had been cancelled for non-payment. I don’t know what kind of outfit Aviva insurance is, but this is going to have a serious impact on my record for years. The policy is just cancelled. I can pay the policy for the year outright, but nope. Just cancelled for non-payment. I am beyond disgusted. If they are this with payments, I need to see what they are like if you actually had a claim. I’ll be filing a BBB report against them and leaving a review to warn others wherever I can.

It's been said by many reviewers before this review, but to call RBC, even for a minor and quick change to your policy, and you're on hold for two hours. Their recording says, "We are experiencing a higher than normal call volume", well, guess what? It is not higher than normal, because that is normal. That recording has been in place for two years, and they have done zero to change that. Once you finally get through, to add a seasonal vehicle to the policy (i.e. an RV for the summer), which has been on the policy year after year, and they still take 30-40 minutes asking 1,001 questions about who resides in the home, vehicles used, distance travelled to work, etc. You cannot accomplish this task in 20 minutes, rather, expect three hours minimum with wait times, etc.

Have been with RBC/ Aviva for two years now. Received a renewal notice where Aviva wants a new written application completed for the same and only vehicle I own. They also demanded payment for the annual premium upfront prior to insuring the vehicle. I called and asked why since I've never missed a payment or had any claims. Their response was some vague excuse that it's the underwriter's new policy because of changes to legislation. The Cooperators were more than happy to have my business.

Was on the road. Didn't know there was an issue with my bank and payments not going through. Instead of phoning like everyone else to tell me there is an issue, they cancel my policy and don't want me as a customer. Tell me they sent a letter I didn't get 'cause I was on the road working...now I can't get insurance. The guy I talked to was useless and even hung up on me...awful service and they completely screwed me over for something that wasn't my fault. Good job RBC. Way to keep it classy.

I have been a customer with RBC insurance for over 10 years. I will not be renewing my auto policy with RBC because of the lengthy wait times and the incompetence that I have experienced when dealing with their agents. I recently had to deal with RBC insurance over a small auto insurance claim and the whole process was extremely painful. For example, I was informed to wait for an adjuster to call me but the adjuster never did call the number I provided. Called again and left a new number and again no return phone call. The adjustor decided to leave a message at my home number in spite of me reminding RBC insurance agents several times that we were away during the summer. Very poor communication skills. Unfortunately, RBC insurance has gone downhill since Aviva came into the picture. I don't remember having lengthy wait times in previous years when contacting RBC, when changing vehicles, etc.. It now takes over an hour each time. This was a major problem when asked to fill out some forms Aviva required as the agents are never available for help within a reasonable time. The required paperwork also asked very obscure questions such as the weight and how many cylinders for each vehicle that even the RBC agent could not help me answer. When asked about the total of my last claim, again the RBC agent could not give me that information because he had yet to receive it from Aviva although the accident happened three months prior. Again, very poor communication. I also encountered a problem when trying to send Aviva some insurance renewal forms before the deadline. In spite of calling Aviva customer service directly to forward the paperwork, their agent gave me the wrong email address. As a result, Aviva cancelled my policy when the application was not received on time. By the way, my family and I have been responsible customers with RBC for over 10 years. My claim was around six thousand dollars with no prior tickets or convictions within our family. The RBC agent gave me some fabricated excuse that I was at fault because I should have gotten the correct email address from him and not the Aviva agent in spite of having the original email as proof that the paperwork was indeed sent on time to their "Aviva Care Centre" general mailbox. Unbelievable! Perhaps they should rename their general mailbox "Aviva No Care Centre" as they definitely do not care about their customers. The RBC agent politely replied that I could reapply for their auto insurance as a new customer, that I would have to resubmit all of the forms, and that the whole process would take approximately two to three weeks. I replied, "No thank you".