RBC Insurance Auto Insurance Reviews

I was 7 years with RBC insurance, now RBC Aviva insurance, for both my home (paid policy in full upfront) every year, Auto Insurance & life. My expiration date had ended on my credit card used to make installment payments on auto policy only. So the payment went NSF. My yearly policy for auto had just renewed. Not knowing I was sent a letter stating your policy was cancelled in 15 days. Hoping to not have any interruption in service I offered to pay the policy premium in full (1 pay) as I do my house insurance & they still were unwilling to continue coverage. I have a clean driving record with zero claims ever. I was told by RBC that I would have to reapply and the only acceptable form is a written application, not over the phone, & it would take 3 to 4 weeks to reissue a policy. You see this was done by RBC Aviva so they can raise premiums. What a joke. Shame on Royal Bank of Canada for putting their name on this garbage business practice!!

Calls were not returned.Had to wait too long for calls to be answered.

They treat the customer like they are dull-witted. I called the customer service during the last month of insurance and told them I might not be with them the next year. They suggested me not to pay installment bc I had paid two months in the beginning (don't prepay the next policy). Today I try to call them to renew my policy.. they are telling me I missed a payment because I didn't prepay this year's insurance and are trying to charge me a late fee.. and keep on insisting that this is my fault. They suggested I don't have to prepay the next year's insurance and I have time to shop around before making the decision. The CS would keep repeating like a robot with a long explanation that it is my fault. And would not let me finish my reasoning. She treated me like a champ, who would be stupid enough to have paid them the fee and renew my policy with them... their greedy cash gripping police. I said No, and switched to Johnson, where their price and Customer Service is miles ahead of RBC

Rate keeps increasing although I have never had a claim and have a good driving record

I had to move out of the country for several months and no one would be accessing/driving the car.
Called in 45 days before leaving and was told that the best option would be a "suspension of coverage". The cost would be 15% of what my premium is.
Nevertheless, he suggested that it was too early to apply the change and to call back 30 days before my departure.
I did. I explain again my situation and and requested the "suspension of coverage" as suggested by the previous agent. This time I got a quote that was about 35% of my premium. I told her that I was quoted a much less amount and that she could confirm it by going to the notes in my file. Her reply was that the previous agent shouldn't have quoted me any value.
I decided to cancel, both, the car and house insurance.

What is wrong with these places? You can't even speak to a human being for over 2 hours wait and then they hang up on you!!! Leaving RBC Insurance and going with a different insurance company that actually cares about their clients. RBC Insurance has no clue about customer service...

I received a letter to call regarding auto insurance and if I didn’t speak to a person within 10 days changes or cancellation to my policy could result. When I called I had to go through a virtual assistant that asked no relevant questions then was put on hold and has to listen to endless ads telling me to use email to contact them. Then when I reached a person he had to put me back on hold to find the letter and then kept re-asking the same question over and over again though I had answered him fully. I mean how many different ways can you say that you have two people on the policy and name them. Unnecessary and VERY frustrating. He put me back on hold and as I waited the call was ended. Not great service and certainly not what one expects from RBC.

I have been with RBC insurance for over 8 years now and even with the change over to Aviva, everything seemed normal until today (May 31.2018). I used to just call, yes, long wait times, that's the norm now any place you call but typically under an hour in my history, and once you get thru, the service was helpful and good. But today I have literally been on hold on 2 different calls in just trying to get to a service operator to change my insurance to the new truck I purchased. Started the first call at 3:13, it got dropped at 4:43 pm. I called back at 4:52 pm and it's now 6:34 pm and I'm still sitting on hold waiting for anyone to answer. As I stated, all my history up until now has been good with them, yes, a wait to get them on the phone but normally it's never been this bad, but I have now wasted a good part of my day just listening to the crappy music. Depending on if I can even get someone on tonight, I think I'll be looking at a new broker come September.

I have been faithfully paying my insurance premiums at RBC for over 6 years and they do a great job withdrawing money from your account.
I was buying a new house and needed insurance, so I didn't have time to shop around I just wanted to get it done with them.
Oh my God I lost an exasperating 8 hours of my life with these people on the phone (I have the call logs to prove it) and in the end moved my insurance to another company.

The people on the phone are very polite and friendly, but this is the pricess:
Call RBC , the automated service says "the wait is long, leave a call back number and we will call you back in 40 minutes. Fine
Get the call back, they ask "how can we help you "
I say "this is what I need
They ask a few questions, then say I need to put you on hold while I discuss with my underwritter.
Wait 20 minutes
They ask a question
I provide answer then say I need to put you on hold while I discuss with my underwritter.
Wait 20 minutes
They ask a question
I provide answer then say I need to put you on hold while I discuss with my underwritter.
Wait 20 minutes
And on an on...
The worst part is they come back full circle with a question that was already answered an hour before!

Unless you have time to waste
Find yourself a good broker with a smaller company.
So much headache just to make a change to my policy.
I can't even imagine what it would have been like with RBC of I had a claim.

Went with RBC as I heard people talk bout great experience on car claims. Ive never had one but have heard it can be a nightmare. Since I bank with RBC I though why not and got a quote. It was $100 a year more than other quotes but decided to go with it. Then year 2 it increased 10% a year and then year 3 went up another 15%. I could not believe this. Went and called a broker and saved $1200 a year. Bye Bye RBC I will never make that mistake again.