RBC Insurance Auto Insurance Reviews

My car was hit by another car and I submitted a claim. Nobody contacted me for 2 weeks and after that, they just told me to pay upfront at body shop and they will reimburse me the money and now it's been one month nobody sends me my money back or contacted me. Very bad service. I am changing my insurance company after my contract will finish with them.

I cracked my windshield on my car.... happens to people all the time. They must have transferred me to 6 different people, being on hold for a total of 2 hours. Finally, when I spoke to someone, they told me they would handle it, I sent photos of the crack, quote I received etc. He said it would be done by Friday when my windshield replacement appointment was. Tried to reach him all week no response. Had to speak to someone else, and they told me my claim wasn't even open. He hadn't even started!!!! They told me to cancel my windshield replacement until they were done...I said no. It is dangerous and I need it replaced immediately. They never helped me out, wasted my time, and in the end, SPEEDY GLASS billed them and had it figured out in maybe 10 minutes. Not to mention, RBC told me I had a 300$ deductible but speedy glass found out i have a 0$ deductible. I ended up not having to pay a thing. Unbelievable. Will definitely be switching providers, horrible service and incompetent staff.

First off I will say I have been through the wringer with this company! Everything from my policy getting cancelled because of an accident I wasn't even a driver or involved in that had happened 6 most prior for one and then 2 years later having a full-scale highway accident involving a death where I was found at 0% fault. Long story short for my claim involving the other driver who was at 100% fault and died on the scene they handed me over to their partner company to handle my coverages. This was a 3-month battle which ended with me hiring a private appraiser along with him finding a fraudulent appraisal made by this partner company and RBC Aviva backing it up but once the proof surfaced I ended up over $10k added to my claim which I would have never got if I didn't fight for it! Stay away and use a broker! I used a broker and they undercut RBC by $500/year on my auto and $1400 on my home.