RBC Insurance Auto Insurance Reviews

RBC insurance have completely destroyed my ability to have car insurance because of their dishonest practices. They claimed that I had two at felt accidents in a period of 6 years. In my very first accident ever, a large rock fell from a moving truck that was in a parallel 3 cars ahead of me. It came flying at high speed thankfully under my car and damaged the exhaust. They never told me that this was an at fault accident. 2 years later I had to go to a critical doctor's appointment and a flash snowstorm started on my way home. There were cars illegally parked on the road and a truck came speeding by me. As I tried to correct, I hit some ice and gently tapped an illegally parked car. I reported this claim knowing that I would be held responsible, and it was just unfortunate circumstances. However, I never imagined that that would get me blacklisted for car insurance unless I want to pay $1,000 a month in high risk insurance. I can't begin to explain how damaging this is for my family, and I am so devastated. These people have absolutely no moral compass. I was a customer for 15 years.

All I wanted was a name change on a policy of RBC and was on the phone for 3 hours. This is the worst service I can ever imagine. How bad would it be if I had a claim?

The first time I enrolled with them, I got a better rate than what I had previously. In one year, they decided to increase my premium by 30% for no reason.
Once I sold the car, I had to pay cancellation fees and I was not reimbursed for last month which I paid in advance.
This is really pathetic!
Cheap, unprofessional company !

Never ever dealing with RBC anymore.
Especially your auto insurance the worst customer service ever since September 02, 2022, I was calling to cancel my auto policy because the car was sold so no need for it.
Every time I called waiting on the phone for a minimum of 4 hours. It took me more than one month and a half just to cancel my insurance and they said they can't refund me until I prove that I called many times by sending them a list of calls and such things. Seriously you guys are disgusting.

RBC insurance service is great, but to get connected to an insurance customer care support team is a nightmare.
The average wait time is 1.5 hours to 2 hours and they have big challenges in calling back service.
Looks like they are understaffed and not able to meet customers' needs.

We have home & auto insurance with RBC Insurance. It is simply impossible to get in touch with their customer service. I tried to contact them on phone for a continuous week every single day and failed. It’s a hopeless and pathetic service.

I have been with RBC for our home and vehicle insurance for over 7 years and the wait times are ridiculous. I was waiting for over an hour this morning and am currently online waiting over 1 hour 33 minutes (and ticking). This happened to me about a month ago when I needed to make a change to our automobile policy (close to 2 hours on hold). Ridiculous!

Word of mouth is the best (or worst) advertising and I will be advertising to friends, families, and co-workers to look for an insurance company that focuses on customer satisfaction in a timely and effective manner and to stay away from RBC.

Difficult to leave a negative review without sounding frustrated or bitter. I have been with RBC/Aviva Insurance for the last 7 years. I have 3 cars and a home insurance policy.
Every time I call, whether AM, mid-day or PM, call wait times are in excess of an hour. I called at 3 pm EST yesterday and was told my wait time would be between 1 hour 6min and 1 hour 58mins. I called again this evening and the wait time was between 1 hour 2 min and 1 hour 40 min. This is not a short-term temporary issue. It has been getting worse over the last number of years. Further, hard to believe Covid is the reason as these are home-based call centre agents.
This is not customer service. I am not sure what management is thinking, but they will be losing customers, including my business. In many cases, speaking with an agent about re-rates, coverage details, what-if scenarios and optional policy changes, etc, is necessary as it cannot be accomplished effectively via email or standard FAQ availability.
- Depending on the agent, once reached, the agent's quality and knowledge base is becoming more of a hit-and-miss experience.

- Why have they eliminated the call-back feature? If management maintains call response times at this level (1 hour +), a call back option should be easily accessible and offered to the client while on hold as an option. RBC used to offer this feature. What happened?
Last I looked, RBC and the other CDN FIs have been performing very well from a profitability standpoint. Management should be investing in additional agents to address this service response and quality issue. Increase the compensation and management may have a larger and more capable pool of candidates to select from.

3+ Hours of waiting over the phone and while holding they want you to listen to their brainless and annoying recordings. When you connected ZERO HELP. They treat you like a slave. Come on RBC, That’s how you get the status of Canada’s largest company!

I have been a home/car/life insurance client with RBC for decades. Now it is impossible to get hold of them, and their auto rates have more than doubled over the last year.

Yesterday I waited 3 hours to talk to an agent, and then spent another 1.5 hours talking to her (not her fault the rates are sky high), and a full 24 hours later, I still haven't an email confirming the new policy details. Spent another two-30 mt long attempts to contact them today with no availability.

They give you a better (marginally albeit) rate if you are a new customer. I can't wait to find a new insurer - as soon as I do, I am dropping them.