RBC Insurance Auto Insurance Reviews

After getting quotes from numerous companies, I rate RBC as the worst. They interrogated me for 2 hours with questions no other company asked. At the end, they asked for LOE from the last insurance company and wouldn’t even finish the quote with a price until they got it. I’m so disappointed that I’m going to cancel my house insurance with them.

RBC insurance have completely destroyed my ability to have car insurance because of their dishonest practices. They claimed that I had two at felt accidents in a period of 6 years. In my very first accident ever, a large rock fell from a moving truck that was in a parallel 3 cars ahead of me. It came flying at high speed thankfully under my car and damaged the exhaust. They never told me that this was an at fault accident. 2 years later I had to go to a critical doctor's appointment and a flash snowstorm started on my way home. There were cars illegally parked on the road and a truck came speeding by me. As I tried to correct, I hit some ice and gently tapped an illegally parked car. I reported this claim knowing that I would be held responsible, and it was just unfortunate circumstances. However, I never imagined that that would get me blacklisted for car insurance unless I want to pay $1,000 a month in high risk insurance. I can't begin to explain how damaging this is for my family, and I am so devastated. These people have absolutely no moral compass. I was a customer for 15 years.

All I wanted was a name change on a policy of RBC and was on the phone for 3 hours. This is the worst service I can ever imagine. How bad would it be if I had a claim?

The first time I enrolled with them, I got a better rate than what I had previously. In one year, they decided to increase my premium by 30% for no reason.
Once I sold the car, I had to pay cancellation fees and I was not reimbursed for last month which I paid in advance.
This is really pathetic!
Cheap, unprofessional company !

Never ever dealing with RBC anymore.
Especially your auto insurance the worst customer service ever since September 02, 2022, I was calling to cancel my auto policy because the car was sold so no need for it.
Every time I called waiting on the phone for a minimum of 4 hours. It took me more than one month and a half just to cancel my insurance and they said they can't refund me until I prove that I called many times by sending them a list of calls and such things. Seriously you guys are disgusting.

RBC insurance service is great, but to get connected to an insurance customer care support team is a nightmare.
The average wait time is 1.5 hours to 2 hours and they have big challenges in calling back service.
Looks like they are understaffed and not able to meet customers' needs.

We have home & auto insurance with RBC Insurance. It is simply impossible to get in touch with their customer service. I tried to contact them on phone for a continuous week every single day and failed. It’s a hopeless and pathetic service.

I have been with RBC for our home and vehicle insurance for over 7 years and the wait times are ridiculous. I was waiting for over an hour this morning and am currently online waiting over 1 hour 33 minutes (and ticking). This happened to me about a month ago when I needed to make a change to our automobile policy (close to 2 hours on hold). Ridiculous!

Word of mouth is the best (or worst) advertising and I will be advertising to friends, families, and co-workers to look for an insurance company that focuses on customer satisfaction in a timely and effective manner and to stay away from RBC.

Difficult to leave a negative review without sounding frustrated or bitter. I have been with RBC/Aviva Insurance for the last 7 years. I have 3 cars and a home insurance policy.
Every time I call, whether AM, mid-day or PM, call wait times are in excess of an hour. I called at 3 pm EST yesterday and was told my wait time would be between 1 hour 6min and 1 hour 58mins. I called again this evening and the wait time was between 1 hour 2 min and 1 hour 40 min. This is not a short-term temporary issue. It has been getting worse over the last number of years. Further, hard to believe Covid is the reason as these are home-based call centre agents.
This is not customer service. I am not sure what management is thinking, but they will be losing customers, including my business. In many cases, speaking with an agent about re-rates, coverage details, what-if scenarios and optional policy changes, etc, is necessary as it cannot be accomplished effectively via email or standard FAQ availability.
- Depending on the agent, once reached, the agent's quality and knowledge base is becoming more of a hit-and-miss experience.

- Why have they eliminated the call-back feature? If management maintains call response times at this level (1 hour +), a call back option should be easily accessible and offered to the client while on hold as an option. RBC used to offer this feature. What happened?
Last I looked, RBC and the other CDN FIs have been performing very well from a profitability standpoint. Management should be investing in additional agents to address this service response and quality issue. Increase the compensation and management may have a larger and more capable pool of candidates to select from.

3+ Hours of waiting over the phone and while holding they want you to listen to their brainless and annoying recordings. When you connected ZERO HELP. They treat you like a slave. Come on RBC, That’s how you get the status of Canada’s largest company!