RBC Insurance Auto Insurance Reviews

On Monday 24 July I bought a Mercedez Benz from Tristar in Dieppe NB. Their business office tried to contact RBC Insurance to advise them that I had another vehicle that had to be insured as I traded in my Lincoln MKT for a Mercedes GLK. I was there for my 12:30 pick up and they told me that they could not contact RBC Insurance and would I try to contact them. I tried numerous times and all I got was leave us a message. The dealership told me that they faxed the info and someone by the name of Jason said that they would take care of it and for me not to concern myself any longer as I would be receiving the insurance card in the mail and I went home. Today Friday 28 July, I went to Moncton and stopped in at RBC insurance Dieppe to inquire if the changes were made. The receptionist Sandy gave my insurance card to a male person who got on to the computer and after a few minutes, she informed me that the Mercedes was not insured and the Lincoln was and they needed the VIN number. I told Sandy that Tristar faxed all the info. I went to Tristar and they gave me a copy of the fax and paperwork with the VIN and the business lady at Tristar told me that she had spoken to someone by the name of Jason and that he would complete the documentation. I returned to RBC insurance at 11:35 am and told Sandy what the dealership told me and that someone by the name of Jason said that the documentation would be done. She went into the office where this high feeling male was and then told me that it would take a while and for me to sit and wait. I told Sandy that I would run some errands and inquired as to when they closed. She said 5 pm. At 03:45 I went to RBC insurance and was told that the documentation was not done and Jason would initiate it now and for me to sit and wait. I told her that I would inform my wife who was waiting in the vehicle. I entered the area and sat and a male person asked me if all was ok to which I said no as it had been a week and I thought the documentation was done for a vehicle transfer. At that, this male asked Jason if there was anything he could do to which Jason replied no and that I did not have a booked appointment with him. This Jason conducted himself in an arrogant manner to which I take offence. The whole time I was there, he spoke through Sandy even though I was only a few feet from him. Tri-Star Mercedes Dieppe can corroborate what should have taken place on the first day as they said that they have never seen such a scenario as this one. I got up and left and as I was leaving, I said mail me that documents, I waited long enough. When I got home I called the 1-800 number to RBC insurance and a person checked my policy and said that the insurance for the Mercedes was only coming into effect after midnight today. I drove for a week without the vehicle being insured which is not consistent with the rule of law. Have a look at my track record, I have bought many vehicles and had them insured from the dealer's office. Are you people at RBC Insurance turning into a fly by night organization?? I will be looking at options other than RBC Banking and insurance.

Went with RBC as I heard people talk bout great experience on car claims. Ive never had one but have heard it can be a nightmare. Since I bank with RBC I though why not and got a quote. It was $100 a year more than other quotes but decided to go with it. Then year 2 it increased 10% a year and then year 3 went up another 15%. I could not believe this. Went and called a broker and saved $1200 a year. Bye Bye RBC I will never make that mistake again.

The rate quoted to me via the online application was amongst the lowest so I made the decision to switch to RBC. However, after 3 weeks of waiting on hold (20-30 minutes for every call), calling back several times because the underwriters have another question that needs to be answered before they can issue a policy, trying to get my current insurer to issue a Letter of Experience and get it to the right place via fax (seriously, is faxing still a thing?), I gave up.

I ended up calling Scotia Insurance - I paid an extra 10 bucks but I managed to get the whole thing out of the way in one day with confirmations of insurance in my inbox before I got off the phone with them .

Just not worth it.

Calls were not returned.Had to wait too long for calls to be answered.

Rate keeps increasing although I have never had a claim and have a good driving record