RBC Insurance Auto Insurance Reviews

I had a critical situation where my brother drove my car and had bad accident. The support i got was amazing! He was empathetic, he was kind, understanding and provided wonderful customer service. Although my broker was not at all prompt and helpful but because of my agent my problem got resolved quickly. He is very knowledgeable and he knows the laws and rules properly.

We've been insured with RBC for 5 years now. We have never had a claim, but I did have a minor, my fault collision. They had a really helpful line that talked me through the benefits and consequences of filing a claim. It was cheaper in this case to give the other individual $500 cash and not have my premiums increase. They have been very helpful when changing vehicles/drivers and when I've called to clarify my coverage (which has always included what I was worried about). Today, I got my renewal package in the mail and our monthly premiums for home/auto will be going down by $80 a month! That's a 36% discount without having to shop around (I had, and our new rate is in line with the lowest quotes I've seen with less coverage.). Needless to say, I'm pretty happy. Oh also they reduced our deductibles. Just because. I can't really complain.

Cheapest rates available for my age group

When I was almost killed in a multi car collision I cannot say enough good things about the way RBC handled my claim.

One negative experience when getting a quote. The rep did not understand my request and made several calls to underwriting. Because of this underwriting quoted me too high and put the onus on me to fill out a new application to get my rate lowered. Really frustrating. Positive claim experience. Wrote off my 2 year old car. Found out I had a portion of my policy which allowed me to get the value of the car as if was new. Everyone was very transparent and easy to deal with every step of the way.

They were best priced but after a few years, their rates increased and so I switched to CAA.