RBC Insurance Auto Insurance Reviews

After getting quotes from numerous companies, I rate RBC as the worst. They interrogated me for 2 hours with questions no other company asked. At the end, they asked for LOE from the last insurance company and wouldn’t even finish the quote with a price until they got it. I’m so disappointed that I’m going to cancel my house insurance with them.

RBC insurance have completely destroyed my ability to have car insurance because of their dishonest practices. They claimed that I had two at felt accidents in a period of 6 years. In my very first accident ever, a large rock fell from a moving truck that was in a parallel 3 cars ahead of me. It came flying at high speed thankfully under my car and damaged the exhaust. They never told me that this was an at fault accident. 2 years later I had to go to a critical doctor's appointment and a flash snowstorm started on my way home. There were cars illegally parked on the road and a truck came speeding by me. As I tried to correct, I hit some ice and gently tapped an illegally parked car. I reported this claim knowing that I would be held responsible, and it was just unfortunate circumstances. However, I never imagined that that would get me blacklisted for car insurance unless I want to pay $1,000 a month in high risk insurance. I can't begin to explain how damaging this is for my family, and I am so devastated. These people have absolutely no moral compass. I was a customer for 15 years.

All I wanted was a name change on a policy of RBC and was on the phone for 3 hours. This is the worst service I can ever imagine. How bad would it be if I had a claim?

The first time I enrolled with them, I got a better rate than what I had previously. In one year, they decided to increase my premium by 30% for no reason.
Once I sold the car, I had to pay cancellation fees and I was not reimbursed for last month which I paid in advance.
This is really pathetic!
Cheap, unprofessional company !

Never ever dealing with RBC anymore.
Especially your auto insurance the worst customer service ever since September 02, 2022, I was calling to cancel my auto policy because the car was sold so no need for it.
Every time I called waiting on the phone for a minimum of 4 hours. It took me more than one month and a half just to cancel my insurance and they said they can't refund me until I prove that I called many times by sending them a list of calls and such things. Seriously you guys are disgusting.

RBC insurance service is great, but to get connected to an insurance customer care support team is a nightmare.
The average wait time is 1.5 hours to 2 hours and they have big challenges in calling back service.
Looks like they are understaffed and not able to meet customers' needs.

I had to move out of the country for several months and no one would be accessing/driving the car.
Called in 45 days before leaving and was told that the best option would be a "suspension of coverage". The cost would be 15% of what my premium is.
Nevertheless, he suggested that it was too early to apply the change and to call back 30 days before my departure.
I did. I explain again my situation and and requested the "suspension of coverage" as suggested by the previous agent. This time I got a quote that was about 35% of my premium. I told her that I was quoted a much less amount and that she could confirm it by going to the notes in my file. Her reply was that the previous agent shouldn't have quoted me any value.
I decided to cancel, both, the car and house insurance.

We have home & auto insurance with RBC Insurance. It is simply impossible to get in touch with their customer service. I tried to contact them on phone for a continuous week every single day and failed. It’s a hopeless and pathetic service.

What is wrong with these places? You can't even speak to a human being for over 2 hours wait and then they hang up on you!!! Leaving RBC Insurance and going with a different insurance company that actually cares about their clients. RBC Insurance has no clue about customer service...