Car Insurance Reviews
RBC Insurance Auto Insurance Reviews
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(265 reviews)
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I had to call in because RBC made mistake on my name on the auto policy. The total wait time was 4+ hours. Transferred by 5 different agents and every time they tell me: - sorry, the wrong department let me transfer you then continue to wait. How can you transfer me wrong 5 times???!!! One of the agents said it can be a system glitch... I understand that wait time can be long during COVID but being transferred to the wrong department 5 times is unacceptable.
The agent was thorough and courteous. The hold time: 2 hours 54 minutes. The recording said, “wait time is 1 hour 20 minutes to 2 hours 40 minutes”. There is no option to have them call you back. I have called at 8:30am, 10:30am, 1:00pm and 3:00pm. Each time the wait time is more than 1 hour. It had been “more than 3 hours” in the past. This is just to purchase insurance. I can’t imagine the wait time if I had to make a claim.
The wait times have been inexcusably long for more than 16 months. I expected more from RBC but it seems they’ve sold out to some insurance racket, sadly.