RBC Insurance Auto Insurance Reviews

Never ever dealing with RBC anymore.
Especially your auto insurance the worst customer service ever since September 02, 2022, I was calling to cancel my auto policy because the car was sold so no need for it.
Every time I called waiting on the phone for a minimum of 4 hours. It took me more than one month and a half just to cancel my insurance and they said they can't refund me until I prove that I called many times by sending them a list of calls and such things. Seriously you guys are disgusting.

RBC insurance service is great, but to get connected to an insurance customer care support team is a nightmare.
The average wait time is 1.5 hours to 2 hours and they have big challenges in calling back service.
Looks like they are understaffed and not able to meet customers' needs.

I had to move out of the country for several months and no one would be accessing/driving the car.
Called in 45 days before leaving and was told that the best option would be a "suspension of coverage". The cost would be 15% of what my premium is.
Nevertheless, he suggested that it was too early to apply the change and to call back 30 days before my departure.
I did. I explain again my situation and and requested the "suspension of coverage" as suggested by the previous agent. This time I got a quote that was about 35% of my premium. I told her that I was quoted a much less amount and that she could confirm it by going to the notes in my file. Her reply was that the previous agent shouldn't have quoted me any value.
I decided to cancel, both, the car and house insurance.

We have home & auto insurance with RBC Insurance. It is simply impossible to get in touch with their customer service. I tried to contact them on phone for a continuous week every single day and failed. It’s a hopeless and pathetic service.

What is wrong with these places? You can't even speak to a human being for over 2 hours wait and then they hang up on you!!! Leaving RBC Insurance and going with a different insurance company that actually cares about their clients. RBC Insurance has no clue about customer service...

I have been with RBC for our home and vehicle insurance for over 7 years and the wait times are ridiculous. I was waiting for over an hour this morning and am currently online waiting over 1 hour 33 minutes (and ticking). This happened to me about a month ago when I needed to make a change to our automobile policy (close to 2 hours on hold). Ridiculous!

Word of mouth is the best (or worst) advertising and I will be advertising to friends, families, and co-workers to look for an insurance company that focuses on customer satisfaction in a timely and effective manner and to stay away from RBC.

Difficult to leave a negative review without sounding frustrated or bitter. I have been with RBC/Aviva Insurance for the last 7 years. I have 3 cars and a home insurance policy.
Every time I call, whether AM, mid-day or PM, call wait times are in excess of an hour. I called at 3 pm EST yesterday and was told my wait time would be between 1 hour 6min and 1 hour 58mins. I called again this evening and the wait time was between 1 hour 2 min and 1 hour 40 min. This is not a short-term temporary issue. It has been getting worse over the last number of years. Further, hard to believe Covid is the reason as these are home-based call centre agents.
This is not customer service. I am not sure what management is thinking, but they will be losing customers, including my business. In many cases, speaking with an agent about re-rates, coverage details, what-if scenarios and optional policy changes, etc, is necessary as it cannot be accomplished effectively via email or standard FAQ availability.
- Depending on the agent, once reached, the agent's quality and knowledge base is becoming more of a hit-and-miss experience.

- Why have they eliminated the call-back feature? If management maintains call response times at this level (1 hour +), a call back option should be easily accessible and offered to the client while on hold as an option. RBC used to offer this feature. What happened?
Last I looked, RBC and the other CDN FIs have been performing very well from a profitability standpoint. Management should be investing in additional agents to address this service response and quality issue. Increase the compensation and management may have a larger and more capable pool of candidates to select from.

3+ Hours of waiting over the phone and while holding they want you to listen to their brainless and annoying recordings. When you connected ZERO HELP. They treat you like a slave. Come on RBC, That’s how you get the status of Canada’s largest company!

I have been a home/car/life insurance client with RBC for decades. Now it is impossible to get hold of them, and their auto rates have more than doubled over the last year.

Yesterday I waited 3 hours to talk to an agent, and then spent another 1.5 hours talking to her (not her fault the rates are sky high), and a full 24 hours later, I still haven't an email confirming the new policy details. Spent another two-30 mt long attempts to contact them today with no availability.

They give you a better (marginally albeit) rate if you are a new customer. I can't wait to find a new insurer - as soon as I do, I am dropping them.

I received a letter to call regarding auto insurance and if I didn’t speak to a person within 10 days changes or cancellation to my policy could result. When I called I had to go through a virtual assistant that asked no relevant questions then was put on hold and has to listen to endless ads telling me to use email to contact them. Then when I reached a person he had to put me back on hold to find the letter and then kept re-asking the same question over and over again though I had answered him fully. I mean how many different ways can you say that you have two people on the policy and name them. Unnecessary and VERY frustrating. He put me back on hold and as I waited the call was ended. Not great service and certainly not what one expects from RBC.