TD Insurance Auto Insurance Reviews

By tomorrow I will be leaving TD Auto Insurance as they are terrible. Customer Service is ridiculous and not customer friendly. They can only touch your file once per day so if you need to do two things, ex: find a quote on another car you are thinking of adding and also trying to activate your insurance or stop your policy. They can only do one, not both...Second, like many people have written, they tell you different things from one rep to the next and even with the same rep on the same day saying so many different and contradictory things (ex: you have to act now and I won't be able to call back because of the high volumes today so if you have to call in you will probably get someone else. But then saying he can call you the next day)...Or increasing it by $60 dollars and then saying it's "small thing". Claim service like people said, you have to push to start and process through (I had hit black ice last year). And the list goes on. Their rates go up even with no claim. I tried State Farm and TD and both were horrible in the past 5 years. State Farm was better than TD but they too increase their rates when they feel like it every 6 months or so. Any recommendations for Auto Insurance??

I switched to TD auto insurance just two months ago and am already done with this company to not fault but their own.
Apparently I failed to send all documents needed and received a letter this past Friday that my policy was canceled as of today. How nice to give me two day notice. The letter stated they made numerous attempts to get a hold of me and were unsuccessful. I needed to simply fax two documents which I did. Apparently they received one and not the other. Without contacting me over this simple matter they cancel my policy?
I called them and the woman said it was indeed over that tiny mishap and to fax the letter the following day and they would fix the matter. I refuse to deal with a company who treats me like this. The very next day I called up a different company and am actually saving $75/month. I simply faxed the two documents needed and poof had an agreed insurance policy with a new company. If only TD had actually contacted me before canceling the policy since I clearly had the documents they needed. I won't ever choose TD for anything, Ever.

Have been with TD Insurance - Auto - for over 6 years.

Always predictable and terrible customer "Service". Quotation marks added for sarcasm.

Very tough time getting any information or changes actually inputted correctly.

Client personnel are not very helpful. Not satisfied with TD Auto Insurance AT ALL.

With that said, I'm VERY HAPPY to be moving to another insurance company! :)

I called TD's insurance, got a competitive quote, and applied for the insurance at the same day I bought my car. Three weeks later without hearing from them, I called again and I was informed that I am going to receive it in few days. I received in few days a letter from them asking for further documents that they didn't ask for from the start. I sent them the documents and I called them later to be informed by someone that because it is summer time, paper work is finished slowly and if I don't like it I can look for a broker!! Now because of them my car has been parked for two months now waiting for TD's mercy and I regret that I wasted my time with them. With the calls I made to this company I realize now how unwelcoming, and uncommitted to the time and to customers they are. My advise is that don't let their low prices get you to apply for their insurance.

I had an accident where an impact (verified by mechanic) caused my rad to leak and engine to burn out. T.D. refused to settle and dragged out the claim for months. Christina (adjuster) talked with me twice. Other staff were rude hard nosed and dishonest. Met with "Keith" an investigator who said a "denied claim will result in facility insurance" and intimidated me. I withdrew my claim and later thought that I would still want to purse it. On being contacted by Keith he simply yelled "fraud fraud" into the phone and insisted on a police report after the fact (no such a thing -there are accident reporting centers that you must report to in 48 hours -I had reported mine directly after the fact to T.D. Do not insure your car there - they apparently do not pay out a lot of claims (I am out 3000 for new engine, repairs to rad travelling and hotel-all supposed to be covered by T.D. P.S. claims dept ONLY calls or not taped-BEWARE.

I've been with TD auto insurance for 20+ years and had a 'minor accident' (their words) more than 4 years ago. Today I got a letter saying my insurance policy will not be renewed because they just pulled up my file now. After calling the company, they refused to reason with me and kept saying there was nothing they could do. I've been paying them 500 dollars a month for two cars and I was still loyal to this company. Worst mistake I've ever made. Should have listened to friends and family when they told me to switch companies. Horrible treatment of customers, does not value loyalty, and company policies are ridiculous.