TD Insurance Auto Insurance Reviews

My MDX took them 8 months to be fixed, I had to pay the monthly insurance amount and to rent a car.

The biggest scam. For one thing, the rate they quote is only the rate if you pay multiple months up front, otherwise it is much more expensive. Second they notified me that they were just randomly upping the price of my policy, 1 month into the policy and that they would not refund me any of the up front months that I had paid. Customer service was thoroughly unhelpful and took 20 minutes on the phone, even after I had navigated through their AI assistant finally.

I have been a loyal customer for many years, insuring over three vehicles with your company and recommending your services to several friends and family members. However, I am writing to express my disappointment regarding a recent experience that has left me extremely dissatisfied.

Due to a bank error, I missed a premium payment, which resulted in me being required to pay the entire annual amount in one lump sum. I found this situation to be highly unfair and inconvenient, especially considering my long-standing relationship with TD Insurance. Although I immediately paid the premium upon realizing the issue, I was left feeling frustrated by the lack of flexibility and understanding in this matter.

The treatment I received in this instance has made me reconsider my relationship with TD Insurance. I deeply regret this experience and, as a result, I can no longer in good conscience recommend your services to others.

I sincerely hope that TD Insurance will reconsider its approach to handling such situations, as this kind of practice is not in line with the customer-first service I once believed you provided.

Kind regards,
Sylvester De Silva

Worst company for auto insurance. Agents can't get anything done. Takes forever to get out our an old clam to get insurance from another company. I would never ever refer this company to anyone. No one can speak English n always put people on hold. I wouldn't even give them a star, but had to get this out there.

I want to express my deep disappointment with the service I received from TD Insurance, particularly regarding the claims' adjuster. His handling of my case was highly unfair and appeared biased, which undermined the integrity of the process.
As a customer, I expect professionalism, fairness, and transparency in resolving claims. Unfortunately, my experience fell far short of those standards, leaving me frustrated and dissatisfied.
I strongly advise others to carefully consider their options before choosing TD Insurance. In my experience, his approach lacked fairness and the necessary knowledge to handle claims effectively.
I urge TD Insurance to review this matter and take appropriate steps to ensure better service for customers in the future.

I had to cancel my policy after waiting for three months to obtain a pink slip and calling them every 10 days to ask again and again to mail it to me. Finally I decided to cancel the policy, I canceled it in October and it is already December, but they did not refund me yet.

I had a claim, the adjuster contacted me but wouldn't respond to further communication. I learned later that the adjuster was changed, and the new adjuster wouldn't respond until after weeks of trying to contact. The new adjuster eventually sends a Proof of Loss which I signed and sent, but won't respond to my emails or phone calls on follow up of the settlement. Very hard company to deal with if you have a claim.

Last year Nov, in a no-fault incident, my car was total loss. However, no agent contacts me after a whole month while I need the insurance coverage to rent a car. I have to wait on the phone line and after several attempts I finally reach the supervisor. I was told the agent who handling my case is not at the office and now another agent is assigned. Afterward, the compensation amount is far below market value of my hit vehicle, and it cost me one more week to bargain with the agent for a reasonable price. I immediately cancel it once the coverage period is over, still I need to schedule a phone call in order to cancel it. The customer service has bad attitude and does not care if I cancel it or not. Overall, price isn't attractive, bad CS, worst claim experience. I will NEVER use any service from TD, including bank service.

I am very disappointed with TD Insurance due to their poor customer service and lack of communication. In August 2023, I was driving in heavy rain, and water damaged my car engine, causing it to stop working. I filed a claim immediately and explained my situation. Despite my concerns, TD Insurance insisted on repairing the engine instead of writing off the vehicle. This is a family car, and replacing the engine raises serious safety and reliability issues. The car has been sitting exposed to snow and rain for over a year, which could cause further damage, including rust and other safety problems. To make matters worse, I have been trying to contact my claims' advisor, but each time I get no response to my emails or phone calls. I also requested a rental vehicle, but no one has addressed my requests. This experience has been incredibly frustrating and stressful for my family. I pay full insurance premiums, yet I have received no service or resolution for my claim. The lack of communication and disregard for my safety concerns is unacceptable. I urge TD Insurance to take responsibility for their customer service and address claims in a timely and respectful manner.

I would not recommend TD Insurance to anyone based on this experience.

I had an extremely frustrating experience with this TD insurance. From the very beginning, communication was a nightmare. They rarely respond to emails or phone calls, and when they do, it's always with a rude and dismissive tone. Every time I ask for information or clarification, I’m met with vague, unhelpful answers. It's clear that customer service is not a priority here, and it's impossible to get the support I need. I would not recommend them to anyone — it's been nothing but wasted time, money, and frustration.