TD Insurance Auto Insurance Reviews

Over 2 hours on hold with them, every single time. Guaranteed. Once waited for almost 4 hours. Absolutely terrible!

Avoid this company, customer service is horrible! I don't think one-star describes the bad service they have. The replay by email in days! And usually with general responses and not adequate with the question or complaint of the customer. And the worst is the same if you call them, no people training with the products, so my advice AVOID THEM! And all these issues that I had it is only to ensure one car I cannot imagine if it is a crash! AVOID THEM!

I wanted to add my wife to my auto policy and the website said I have to call customer service. The 1st time I waited for 40 mins, nobody answer! 2nd time I was on hold for 80minutes, still no answer. Then I tried to call the number under "get a quote", no wait, issue resolved... They don't take care of the existing customer at all!

I had to make some changes to my policy and was on hold for 1 Hour and 41 Minutes. I thought that was bad but they reached a new low today. I bought a new car and had to get insurance so I phoned for the immediate service and have now as I am typing this been on hold for 2 HOURS 48 MINUTES AND STILL NO HELP!!! I went online and tried doing the changes but it takes them two days. I am cancelling my insurance with them because of this inferior service. I have no complaint with their prices it is the horrible service.

I've been trying to contact them for days, on hold many hours each day on hold in line on the phone, that repeating song...waiting....for a customer service representative. No luck yet. Why don't they offer call back? They need more customer service representatives... What kind of business is this? I called other big insurance companies just to see how long it took to get through pretending to have an existing policy with them, and no problem talking a representative. Been with them over 20 years. I think its time to dump them!

It is horrible customer service. You can't get anyone on the phone. I was just trying to change my auto policy. Couldn't do it online because apparently there was a problem with my login. So I called. Day one - on hold 6 hours, day 2 - on hold 5 hours, day 3 - still on hold, I emailed Facebook message I have been trying everything. No one wants to answer the phone. Perhaps there should be more staff hired to work from home or give away to change your login without calling. Or just answer the phone.

I have multiple vehicles and a house insured with TD insurance and have been with them for many years but every single time I need to reach them I have to wait on hold for at least 2 hours and since COVID-19, at least 4-5 hours!!! My son just got his first car and had to wait 5 hours three months ago. As I type this review, I’ve been waiting for 4 hours because I am trading in one of our cars for another car and need to advise TD. This is absolutely unacceptable. Why do other companies offer a call-back solution instead of holding their customers on the line for hours and hours? The rest is good once you speak to someone but the waiting is terribly draining and very disappointing!

I wanted to add a second car into my policy, I dialled and was put on hold for around 2 hours, then I decided to hang off without success to have insurance on my car. The next call that I will do is to cancel my policies. It is a waste of time and energy been treated like they do not care about customer service.

Absolutely ridiculous... I have been on hold for over 2 hours listening to music on two different lines and can not get anyone to speak to. How do these guys stay in business?

Unavailable online. On hold forever! Access to site disconnected for no reason!