TD Insurance Auto Insurance Reviews

We have been TD Insurance customers for more than a decade. We had our first claim this year and realized that their customer service is terrible. They steered us towards using their "preferred" repair shop and that shop didn't fix all of the problems with the vehicle. When we brought this to their attention they claimed that those issues weren't a result of the accident and refused to pay for them. Once I started asking questions they just started ignoring my emails/calls. When they did respond they didn't answer my questions. Their complaint escalation process is a joke. We just got the same response from everyone that we spoke to and no one took anything that we said into consideration. They also didn't care about our customer service concerns. It's as if they are so used to having people complain it's normal and acceptable for them to treat their customers with disdain.

Absolutely the most incompetent insurance company out there. The customer service is nonexistent and their agent is poorly trained... at best. Leaving after 27 years claim-free.

I recently had my car stolen. The experience of dealing with this insurance company was actually worse than the ordeal of dealing with the stolen car. They treated me as if I had stolen my own car; told me that they’re doing their own investigation, despite the Police doing the same, and tried to coerce me to sign a waiver saying I acknowledge that I “may not be covered”, and that they will not cover the cost of the rental car or other expenses until their investigation is over, which would take several weeks.
Even after the car was recovered by the Police, they did not authorize the car rental until I called them several times.
The advisor was very difficult to reach, and would not answer her emails or phone messages.

I’ve experienced a consistent decline in this company’s customer care, which is very unfortunate. They used to be much better when I first started off with them.

After over 25 years of paying into this company, I will be moving to a different insurance company, even if I have to pay double.

I had an accident in June 2022. It was a brand new vehicle. Just 15 days old. Other driver's fault. TD Insurance settled with an amount much lower than the market rate. Adjustor doesn't receive a call and no response over email. Frequent customer service calls and no positive outcome. I will never recommend having a TD insurance policy to anyone. It is better to pay something extra to get better service rather than dealing with unprofessional elements.

They are not reliable nor responsible. Don't expect any respect. They don't answer their phone and emails. They don't care about customers at all. When you need their support after paying lots of money monthly, they just leave you alone.

Their group discounts are more of a trap. They are more expensive than other quotes and when you get the group discounts it brings you to slightly more expensive than others. I cancelled all my policies with them for good and moved to another company.

Worst car insurance company ever. Forced me to renew because I purchased a car for my wife. Just needed to transfer coverage but could not do this. Older retired couple here with everything budgeted. Caused huge financial hardship. When I cancelled after years of being a faithful customer they charged me a huge penalty!!! Thanks for nothing.

I have no words. I was with them for 15 years. Never filed a claim. Filed a hail claim for the first time, and everything went well until the very last step. I had one last problem and they couldn’t be bothered to fix it. Even reaching out to TD insurance and Claim resolution completely failed, again they couldn’t be bothered. Bye-bye! You just lost easily another 50 years of business from me, forever 🙂

I would give them Zero stars! Run away from this company as fast as you can. They were trying to put after-market parts to a Brand new 2019 SUV with no prior damage, disregarding my wish to have original parts to maintain the vehicle's value and integrity. Extremely disappointed... "This is how you treat your customers of 10 years, with no previous claims?" Horrible customer service! They lost a customer with me.

I was insured by Meloche Monex /TD for 20 years. Prices were climbing up on yearly basis without any meaningful explanations. The last jump was $2000 presumably for one speeding ticket $40 exceeding the speed by 10 km!?
Ridiculous explanation. Have to change it for another insurance. Loyalty is meaningless nowadays.