TD Insurance Auto Insurance Reviews

I wish a person could just call the New Brunswick office. Always a great experience when dealing with people who understand English. I am tired of dropped calls from East Indians. Unknowledgable employees from Ontario. Just spent 50 minutes dealing with someone who had no idea what they were doing. Gave up. Hopefully my call tomorrow goes thru to New Brunswick. Also, the new phone system is terrible.

I'm trying to take care of the insurance for my elderly mother with dementia. After a very stressful experience for her with customer service, I was finally able to get her car and house insurance renewed.
Fast forward a month, and I look through all the documentation they sent and there's NO PINK SLIP for the vehicle.
I call back to ask them to send it. I wasted nearly 30 minutes fighting with their phone "screening" system, which can't understand words, gives endless instructions that can't be cut short, and once even hung up on me. I finally get someone who is so concerned with "security" that he can't simply send out the missing pink slips, he has to put me on hold to talk with someone. Seconds later, someone else picks up the call as though it were newly started. I explain I'm waiting. He puts me back on hold. Then I get someone talking over what sounds like his own voice mail who says something about "must have been cut off" and again wants to start from scratch.
Security? Not even security theatre! Easily one of the most pathetic excuses for customer service I've dealt with. Ever.
Incompetence. Terrible system. Lousy customer service. EXTREMELY lousy customer service.
And still no pink slip.
So, because of TD Insurance's own screw-up, I'm going to have to let their "customer service" torment my mother again on the weekend.
Thanks for nothing.

I have been on phone for more than one hour and a half to add a new car. You need to change your system and train your employee

My husband got into an auto accident which was not his fault and now they don’t wanna help us with coverage. They kept increasing his premium every year. Can’t give us rental nor give us any idea how much compensation we deserve. They think it will most likely be a write off.
Claiming they’re still reviewing case. Bunch of crooks. Thank you TD, we’re not dealing with you guys anymore, and we will make sure no one else will. Hope you can sleep at night knowing you steal from people and refuse them help. Province of Ontario really need to investigate this company and companies like them.

Their service is not good. They talked to me 313$. Now they are charging me 517$. I have no accident. I have two please tickets. My car price is just 6000$ just and an insurance monthly of 517$. It is profitable for my car...

TD Insurance is a scam. I was with them for 7 years. My experiences have been horrific, from a claim rejection nightmare to the highest rates I’ve ever seen. I moved to BC and SAVED $2000 a year on one truck.
TD says they insure you but they do not. It’s a smokescreen. They say you’re covered but what they neglect to add “just kidding, you’re not covered at all, we just keep your money...”
The absolute worst experience I’ve ever had with any insurance. A person would be better off burning their money than spending it at TD.

0 stars isn't an option. Anything that was accomplished on my claim was solely because I did it. I went through 4 advisors over 2.5 months and they're all completely lost. My last 2 advisors were with a 3rd party company and in a different time zone. One advisor refused to use a phone. Multiple mistakes, had to explain how my policy works to the advisors. Save your money for a company that will at least do some work. I've been waiting 2 months for 2 separate escalation calls. Service doesn't exist here. No one at TD Insurance cares about you.

TD Insurance is a dishonest company that will steal your money, as just happened to me.
Recently TD made an unauthorized withdrawal from my bank account, in effect, an extra month’s payment.
After 4 phone calls, one when I was cut off, another when I was promised a call back by a manager, which never happened, I was informed that this was because their computer identified me as being a month behind in my payments. No one could explain how this could be true since I have been insuring my vehicle for 7 years with my monthly payments on automatic withdrawal from my bank account.
I have never missed a payment for both our vehicles and also our house insurance.
In addition, we have never made a claim in the 17 years we have had insurance with TD. Where’s the loyalty? Where’s the respect? My advice, stay clear of this insurance company. Thieves!

TD insurance is terrible. We went with them for our new vehicle told them we wanted full coverage for everything and anything that could happen. We got in an accident they told us if it was a written off we were not covered. We told them when we got the insurance that we asked to be covered for everything including write-off. They said they would review the tapes and get back to us it's been months we have called them twice and all they say is it's still under review. Luckily it was not a write-off and the car is fine. I would get rid of TD as soon as possible if I was you!!! Terrible service!!!!!

They send you to a cheap repair shop and will not let you go to the dealers. They will charge you more and they will not tell you how much more. They are so hard to deal with. I will not stay with them