Car Insurance Reviews
TD Insurance Auto Insurance Reviews
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(582 reviews)
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Accident Forgiveness (1)
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Twice I spoke with an advisor on the phone who told me that I did not have to pay at the time (and at all) and twice I’ve received a letter saying that I owed them money. The first time was after a move and covid - so I had missed a few payments. The letter said I had to pay the rest of the year off or my insurance would be cancelled- but the advisor told me I would only have the regular monthly payment on the usual date. When that had passed and nothing came out, I called to inquire - they had cancelled my insurance. I had them conduct a call review and they agreed it was not my fault. I resolved it and cancelled my insurance with them when the year was over. The advisor said my account was squared up. I just received a letter saying I owed $70. So glad to be out of that hell.
Avoid TD Insurance at all costs.
I'm tired of waiting close to an hour on hold or getting premium increases just because you change something minor. I'm over 60 years old with a clean driving record and finally fed up with TD Insurance. A manager at TD just told me they are playing catch up due to increased claims and other... They will increase your rates any chance they get.
I made one phone call to another insurance company and saved $800 per year and doubled my liability coverage from 1 million to 2 millions.
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Like others, I waited hours to update a phone number. Pathetic customer service experience.
Stay away.
They charged me first and last when I did the policy but "accidentally" charged me also for the last month when the policy was over I don't recommend no one to get insurance with them everything is bad
For one policy change, I was on the call with representatives for hours! Unbelievable. TD system and the process is unbelievably convoluted and every step has to be approved or consent, even with the basic request of changing the date for policy.
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
Please avoid this company. On the phone for over 2 hours. Shop around! A customer service representative was rude and took over 2 hours to remove a truck off my policy
Awesome!!! Unless you need a claim handled! Then you’re on your own. 15 years I was with them! Good luck getting someone on the telephone... Just don’t! Don’t walk away, run! You’re warned!
I have had one small claim in my 15 years with TD Insurance. A fender bender. They would not fix my hood that was damaged as they claimed it was not related to the accident...
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Whoever I talked to couldn't even speak English. Had no idea whats going on. Tried to make me pay 700 bucks a month for insurance. I ended up hanging up on them. I Will certainly not be dealing with them again
TD insurance's staff is very efficient and professional. I had a traffic accident last month. They help me a lot. I could contact them very easily. The TD staff follow up the case closely and gave me many useful instructions. Thank you very much! Very professional, very helpful and friendly, too.