TD Insurance Auto Insurance Reviews

I contacted their office to request to move my payment dates to the 15th of every month, and they said they would do that, but the person I spoke to on the phone did NOT DO AS THEY SAID THEY WOULD. This caused me to miss two payments in a row for my insurance yet the entire time I thought I was paying successfully on the 15th TD was not taking payments out, and they had decided to cancel my policy and this has now affected my record due to their customer service. NEGLIGENCE.

I had an agent yell on me on the phone because I did not understand their "policy" that had me being charged twice in once month. Don't make the mistake with going with this company.

I have had nothing but issue after issue with my payments. With customer service. Trying to make me pay multiple months with two payments. I had it fixed and payments went up now once again they’re trying to make me pay two payments. I filed a damage claim back on August 5th. It’s almost been a month and no one has called me or contacted me. Not once. Once my claim is done, I am switching to another company and do not recommend TD to any.

I called TD cause they canceled my auto policy (it had already been cancelled 2 weeks without my knowledge) they said they had “no idea why” and then charged me more money to restart the policy then cancelled my home AND auto policy a month after and said I owed $953+$100 for both policies. They rob you blind, DO NOT USE TD INSURANCE FOR AUTO OR HOME!

I had auto insurance with them since June 2022, in December my credit card has not got deducted for insurance amount which I have set on Auto pay. Hence, I haven't even bothered to check the statement.
In April 2023 I receive a letter from TD Bank of non-payment since December. I immediately called them and the customer care is like it's your fault, though I was having sufficient balance in my account.
In response to my statement, they said you have to get a letter from your bank that why payment has not been made.
Being a customer of them, Firstly they have informed me after 4 months with a letter, no email, nothing. Secondly, I being in a job seldom find time to run to banks to get clearance letter from bank to satisfy TD insurance that it wasn't my fault. What a customer service.
Now they had me red flagged for non-payment, stopping me to get insurance from other bank. I don't think TD insurance is good at customer service, but they are good at harassment.
I will never get back to TD Bank or insurance

My payments were preauthorizes and were going from 3 years. Then, my credit card gets lost and I forgot to update my card completely. They cancelled my policy for non-payment. They sent me a letter which unfortunately I never opened… It was called to renew, then I found my payments not going through. Then they said now your policy will be renewed with much higher rates. I cancelled my policy. They do not value customer, even though I cleared all the outstanding balances same day I found out my payments did not go through because of credit card changed.

After my credit card was stolen and the number changed, I tried to update it online on multiple occasions, and it wasn't being updated for pre-authorized payments. I contacted TD insurance multiple times to resolve the issue so that I won't accidentally miss payments. Once I thought the issue was resolved, turned out my payment information wasn't updated and I missed two payments and my insurance was canceled for non-payment. I haven't received any notice of cancelation to my email or phone, nor I was notified about missed payments. Contacting TD insurance produced no results and no I am facing the consequences.

Most expensive car insurance I've ever had. Premium WILL go up every year, even if you haven't made a claim.
They took a payment out of my account 4 days AFTER it was due, so the money was no longer in my account. So got charged an NSF fee from them and the bank.
They sent me a letter dated Jan. 25, saying they would try again to take the payment on January 31. There is absolutely no way I would have gotten that letter on time. So the payment bounced again, got charged NSF again.
So that's $166 just in NSF charges when THEY could not take the payment when they were supposed to.

So I canceled my insurance as my vehicle was in a accident in 2023 I had a letter from td insurance telling me I was getting a refund issued back to my card of 1900 and received a check for 630. I call and the agent tells me there must have been a mistake on the letter now this is a insurance company and claiming they had made a error and refused to tell me what's going to happen to the 1200 the letter told me about. The claim process was nice but over all not the type of experience that a customer should receive.

DO NOT get auto insurance with this company! I had one month left to pay and they canceled on me with NO notice. They said I didn't pay, when in fact the money came out of my account and I sent them proof. They didnt care. They STOLE money from me then canceled. Now NO company will sell me auto insurance because of these scammers. They may be cheaper than most places, but please don't let this happen to you, go with another provider. Because of them my insurance history is absoubtly toast.