TD Insurance Auto Insurance Reviews

We have been with Meloche Monnex for probably 1996. Due to me being a professional engineer and apparent best rate.

We can say the first 10 years were great. 2nd 10 years - just pain with always calling to get my rates reduced as they always add extras. Now it is absolutely useless. Phone in number - forget it. Holds you for 15-20 mins then they hand up. Their driving app - probably the worst ever - try to call the help number - good luck. In 3 years - I have yet to reach anyone. The app is locked up for the last 2 years - no way to talk to someone. What a joke.

What a joke. I will be switching shortly. I found that another insurer has almost 50% less pricing! Don't waste your time.

The most bogus insurance company. Do not care for their clients but they know how to cheat their clients by changing their terms & conditions. No one gets 45 days of vacation at a time from their employers. They took this opportunity to change their terms and conditions. If someone goes on leave for one month, he cannot get the suspension of coverage unless he goes for 45 days. This does not match with the rules of an employer. Even they don't allow you to make this adjustment during your vacation period. Due to the lockdown people need to stay in 14 days quarantine and including everything it makes them 45 days. Still you cannot get that suspension of coverage by not using the car for more than 45 days.
So, do not go with TD insurance.

Terrible experience, I want to change my company after done with the claim, so slow process, nobody cares.

You can not understand half the people who answer the phone as well they keep mixing up and screwing up home and auto insurance. I've been on hold for over 3 and a half hours multiple times and still can't get anywhere with them. Also way overpriced!

Wait times are ridiculous, customer service is horrible. Rates double every year, no personal agent to deal with. I'll never use them again

The wait time for any phone service is disastrous at the epic level.
To make matters worse, the agent you speak with gives you a quote and when you receive the documents, you find a totally different value.

Today, I tried to pay an outstanding balance through my TD Insurance account. The system locked me out for some unknown reason.
I called the number that was posted on the screen for me to call.
I am waiting for the fourth agent now to connect with me because all the previous three agents that I was connected to, each time one agent transfers me to another because he is certified to provide me access to my account to pay my outstanding bill.
Would you believe that?
Stay away from this company.
I can't wait for the policy to finish after which time I will definitely not go back with them!

Waited on hold for 3+ hours on 3 separate occasions over the past 24 months. There is also no option to be put in a queue and be phoned back, leaving you stranded on the line.
When requesting a renegotiation of my monthly payments they gave me no alternatives even when I informed them another company had made me a better deal.
Their customers are clearly not high on their priority list. It's a real shame considering I like banking with TD.

Customer service used to be good. Now I don’t know if I will be able to understand the agent who answers.
Call wait times have increased and the hoops I have to jump through before they will even help me are getting unbearable.
Fix your customer service department! Your rates aren’t that good.

It has been over a month since someone with this insurance hit my car and they just keep pushing me off as to not taking care of the damage on my car the police report says he is 100% at fault and he got cited at the accident they don’t call anybody back I’ve been asked to speak with supervisors I would never recommend this insurance!!!!

My claim was hit&run, TD insurance expert reported not hit and run. They kept my car for two months and charged me for two months. Finally, after two months their engineers said it was hit by a hard object, the adjuster called me by soft voice said sorry, take it out otherwise pay for parking.