Car Insurance Reviews
TD Insurance Auto Insurance Reviews
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(588 reviews)
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Accident Forgiveness (1)
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Cancellation experience (85)
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Claim processing time (54)
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Policy clarity (4)
Policy coverage (48)
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Rates at renewal (44)
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Rates for good drivers (18)
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I have had to call in 5 times to try and have 4 vehicles properly listed online so I could print pink cards... wait times are over 40 minutes so I can't imagine if I had a claim.
I am extremely disappointed and sad with the level of service that I received. I had a missing part from my bumper and was promised will be installed ASAP but I received a letter from TD insurance stating my auto repair has been and completed. The case is now closed.
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This is the second time I have called TD and have had to wait for 45 minutes to be connected with a service representative!
Terrible service.
I have held a policy with TD insurance for a couple of years now and recently called in to change my policy. The representative I was speaking with was patient, knowledgeable and helpful, didn't make me feel like I was wasting her time at all! In fact, she even corrected a mistake in my previous policy, and I now pay significantly less for my policy than I did previously! Definitely give TD a try!
More than 20 years with Monnex Insurance (cars and home), before the money-hungry TD, took them over. I called to discuss my renewal - very long wait time just to answer the phone (more than 45 min), and then they intentionally drop me after a got through and verified myself etc. They will not call you back (the cut was intentional) - TD keep increasing year over year, and I keep reducing my coverage to save. Now I have bare-bones coverage, zero climes car and hose, and they still increasing the premiums. I can not find any justification, except that TD is just a money-hungry, and its time for me to look for another co,
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
Cancelling for sure! Worst wait times, horrible process. Not worth any possible savings. A different person each time... all lost in the sauce
By far the worst insurance company I have ever dealt with!!! They're just money-hungry people, you would have thought that because you are paying a well-known bank that you will be fine and everything. Well in this case TD isn’t!! They are good in their day-to-day banking needs and business banking but not for auto insurance. Still waiting for my car to be fixed and it’s been a whole month, haven’t been approved and then to top it’s they missed up on my address so my premium amount changed. I had to pay a cancellation fee for me to leave this stupid insurance and get a better quote from somewhere else. STAY AWAY FROM TD INSURANCE!
High cancellation rates. Hour-long wait times. Significantly more expensive. Call center employees are extremely rude.
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I was on the phone for over an hour. I kept getting put on hold because “he couldn’t find my address.” My sister also has insurance with them so my address is already in the system. I could hardly understand the guy, and he asked multiple times for me to repeat my information. He didn’t tell me the prices of what he was trying to add to my policy. I’m giving one star because I can’t give 0...
I have been with TD for five years and for some reason I had to spend over 5 hours on the phone to update my policy to trade in a vehicle and get a new one added. It took four calls in total and only 20 minutes of actual talk time. Very disappointed. At the end of it, they were unable to tell me why it took so long and why the price jumped so dramatically.