TD Insurance Auto Insurance Reviews

I am paying $190 per month (extra $30) for their program that when I got into a collision they will replace my vehicle with a brand new one (since my car was brand new in 2015 until now). But when I just want to claim for a Hail Damage, they want me to pay $1000 for it. I thought I had a good coverage but turns out that all the money that I paid was just a waste. Not to mention that I waited for more than an hour on hold to talk to the Claims Department agent. What a waste of money and time. I had a bad experience with TD when they screw up my Property Tax, now another bad experience with their TD insurance. NEVER AGAIN WITH TD.

I've had over 10 accidents, all non-fault. So my story begins, I have a previous accident some time before or after June 2017. I had anxiety and was currently off work due to these issues, so I get an email from my very rude advisor stating I was 100 percent at fault, when I inquired "did you get a police report" (I always call the police, especially in this case). She said "no, I didn't need to bother because his story matches with yours". I was very upset, to say the least, I told her "go get a police report before you decide without knowing the facts". Needless to say, it came back 100 percent his fault, which then I received a very unpleasant email, rude and almost snarky. I called the office and spoke to the manager with nothing in the end. Second time I claimed, which was at the end of Aug, again police involved etc. The day I pick my car up telling me again I owe 250 because of it being 50/50. We are now in November without a police report coming back, again, same rude service. Now today I had picked up my car after someone had changed lanes on November 1st, and hit me. I went in to pick it up and was told I need to pay 500. (Mind you, I called a few days before and they confirmed that the other party was at fault) I phoned them to speak to a total slob. (Which they never called me to let me know my car was ready, or, well, anything, really, during the time my car was in getting repaired.) When I inquired about what was going, I was told that they are still "looking" into it. I said the car was hit over 2 weeks ago, with no response to that. She then said "oh, the deductible is 250". Now I'm out 500 dollars with no explanation. I'll never recommend TD Insurance to anyone.

Very unprofessional when being the customer and not being listened to. The insurance rep told me that I should now let others hit me instead of being safe otherwise I’m at fault. I think after 15 years with this company it’s time to find someone who actually cares for their customers and who actually supports your side.

Very bad customer services. I called them today to change my address and the woman was yelling at me idk why and her behaviour was so bad with me and I talked to the manager and she did not do anything

I had a horrible experience with TD insurance when you leave you really never ever want to go back. They do not have the best rates. TD insurance does not do a good job in customer service because they do not explain completely everything before a new task or changing something within your account. This is why I don't find TD insurance a good company to be taking my money towards their products.

I wanted to add a new car on my existing car insurance policy...Now its more than an hour and I'm still on hold.

2 years after a car accident leaving myself and my girlfriend with long time injuries, we're still dealing with TD insurance, fighting for a proper settlement. Especially after being dropped by the company even though we were t-boned, and wasn't our fault. If you ever need to deal with them they hardly any help, and provided awful service. I would recommend going with someone else, even for banking.

recently was involved in a no fault accident in which I was rear ended. To say that the sevice provided is brutal is an understatement. I was actually told by my agent to enlist a lawyer as "I am on my own" This was in regards to injuries and damages to my vehicle. This was a no fault accident. I was rear ended. I am now on my third injury broker, and second accident broker. They keep going on holidays. Everyone has a different story as to what coverage I have. Countless phone calls unanswered and an average wait time of an 1.5 hrs plus to talk to someone. All this while trying to have my claim processed in the 10 day time limit imposed by the goverment. Yes you have 10 days to process your claim from date of accident. My paper work did not arrive until day 6.Brutal

Wait times for telephone contact are frequently over an hour long. Some advisers are more knowledgeable than others and usually I get different answers to the same questions when making changes to my policies. I'm not sure that the amount I pay is competitive anymore given the number of items I insure. Claim however was very efficiently handled.

I used to be able to contact them within a few minutes. I have been trying this whole week and have not been able to contact anyone. I have been on hold for over 1 HOUR several times and today 2 HOURS 34 minutes!!! I have a Chev Blazer I bought that I can't get a plate for!!! I tried the "chat online" no avail... I also left messages online. NOT HAPPY!