Belairdirect Auto Insurance Reviews

Start to finish time was a little long but the finished product was well worth the wait. I had a great rental for the intern time so the only inconvenience was being without my car. Сorrespondence was good with everyone and the hiccups were ironed out. The end result justified the means.

Our representative was very efficient and helpful and answered all of our questions.

Other than having to wait a while on hold to speak to a claims person, I found the claims process relatively easy to navigate. Having an accident will always be a bit scary and inconvenient. The people with whom I engaged at BelAir and the Service Centre were all very pleasant, calm, and helpful. This makes a big difference when you are already rattled from the accident. The Service Centre also managed my expectations about the time it would take to repair the vehicle. From the outset, I was told, "Look, this could easily take three weeks" - and it did. But I knew that, and so I was ready for it. At the end of the day, when you have an accident, you want to deal with real humans who are patient and calm. You want people to help you understand what the process is and how long it will take and what to expect. BelAir and the Intact Service Centre met these key needs. I have consistently found the people at these companies to be excellent. So BelAir and Intact Service Centre...don't automate your services. Your human employees are amazing and they make a big difference.

Thank You for being there for me. An unexpected tornado damaged my Nisssan Murano Premium. A quick call to Belairdirect and I was authorized to take my vehicle to the collision center of my choosing which I did. They undertook the repairs and did an excellent job finishing ahead of schedule. Their workmanship was outstanding. Due to my physical limitations, the substitute vehicle I required was not off the shelf and Belairdirect ensured that my specific needs were effectively and promptly addressed. In the end, my vehicle was returned like new and Belairdirect superseded my expectations and outperformed other insurance companies servicing friends vehicles damaged that same day due to the tornado. Many neighbours are switching too Belairdirect. Some are still waiting for their vehicle after 4 months tied up in substandard collision centers and their insurance companies have been doing very little to assist them. Once again - THANK YOU BELAIRDIRECT.

They handled my claim professionally and speedily. I had no problem with them doing my claim.

First time for any type of insurance claim, and it was a very pleasant experience.
The contractors employees detailed to carry out the work showed real professionalism.

Very good customer service. Was quick claim processing and fair settlement value. Also was the quick payout. I had a very knowledgeable adjuster. Thank you.

I was in a car accident call my insurance Belairdirect . They responded quickly we had our car in for repair the same day. They were prompt to get the claim going, called us with updates to let us know where things were. I found them very professional, and easy to reach and talk to. Would not hesitate to recommend Belairdirect Insurance to anyone.

Staff are well trained, courteous, and have a concern for client health and well being.

I believe Belair should be more informed of what the facilities they send clients to are capable of and what care these facilities take with vehicles. My truck went in for a front bumper and came out with a scratch across the tailgate. A better screening process of these facilities would be more beneficial for Belair and it's clients.