Belairdirect Auto Insurance Reviews

2 small claim in 2023 0% responsible accident, insurance went up 50%. Employees are rude and not fully trained. Their auto repair center will jack up the cost of repair, they will charge you a lot for a small repair, and the car rental was in the invoice too. Stay away !

I had slid off the highway due to bad weather and they wouldn’t approve the amount needed to fix my car for an out of province inspection to be completed. I had paid $1000 deposit at the garage already and the insurance advisor tried to cancel my appointment with them and book with one of their approved shops without notifying me. They also refused to accept that I needed all the work done to pass an inspection, but I know from taking to the garage that it wouldn’t have made it through the inspection with after market parts/not completing all the work.

Refused to warranty any work done on my car after repair shop fixed it. Told me that was not their responsibiliy and they also told me they reserve the right to use used parts from a salvage yard...

My wife and I have been Belairdirect customers for many years. In 2016, we had 2 unfortunate accidents. However, we were informed that, given our policy, these would be forgiven, one to my wife, the other to me. On the first renewal date, this appeared to be the case: No insurance increases. The following year “they changed their mind”, however, attributing both accidents to me. When I followed up, I simply was told that that’s what was decided and there’s nothing further they could do. A “reward” of customer loyalty!?
We’ve also had poor claims experiences. The worst was with respect to one accident that was not our fault. We took the vehicle to one of Belairdirect’s preferred collision repair shops. Although the repair appeared to have been performed properly, there were several customer service issues. And the interior of the vehicle was filthy when I picked it up afterwards. Not too long thereafter we had another no-fault accident. Given the previous experience, we chose to have the vehicle repaired by a shop that came recommended by others. After starting the repair, this shop noticed that the entire previous repair had not been done properly (e.g., the entire area was rusted) and had to be completely redone! Since then, we’ve never again accepted Belairdirect’s offer to have any repairs done by a preferred shop.
We’ve only remained with Belairdirect because of all the bad experiences others have had with other insurance companies and shared with us over the years.

Claim 1/14/2022 started. The first contact went well. The car was drivable for 2 months. No return on questions/ email. Estimate wrong/incorrect/ and the games began. Finally took to the repair shop and repair was authorized after a body shop resubmitted the claim. The body shop also got me a rental. Picked up the car last week, the body works well enough but the shop warned of mechanical on the front end? Literally drove 5 kilometres before the strut collapsed. Close to home though - lucky. Shop says we only do body not mechanical not our problem. Calls to the adjuster were not returned, but regular customer service reopened the claim and now nothing. The information they have on file is partially correct but contacted the wrong shop on my claim?
Car sitting and what?
No one knows…

After a car accident that by police report I have zero faults from my side, finally been referred to a body shop to fix my car. I have been told that the bumper will be replaced and fixed probably with a new one to find out that it looks so fake. I was trying to contact the insurance company since with very poor customer service in terms of time commitment. After three days and everyday call and been promised of someone will call me back am still waiting with the body shop insisting on a good job that my 13 years old boy can see is a bad job!

Was with them for awhile. Got in an accident. My claims person was impossible to get a hold of to begin with. Took weeks to finally learn it was in a shop. Then it was returned with ONLY cosmetic work done. There was damage that was not cosmetic. Still battling with them on it. Never again

Do not get this insurance! In the recent hailstorm that hit Calgary this June 2020, I was if not first one from the first people that started the claim, the rain was still falling, all the neighbors couldn't believe what was going on and I did my claim right away. Well, today July 7th my car is just going to start getting fix, all my neighbors cars are fixed or claims settled. We have the worst adjuster we had ever dealt with. She never called us, we had to do the entire process by ourselves, she is useless, to the full extent of the word!!! We had to follow up with the entire process, she never called weeks pass and we never hear from her. Every time I had to call the tow company, to get a rental, to tow it to the other repair facility, and so for. Having this adjuster and nothing is the same! In July 2nd we called the call-center to ask about what was going to happen to our rental (because the adjuster didn't do her job at all and nothing was getting done! We did all the calls and followed up, thanks to us the car is getting fix, not the useless adjuster) that 10,000 claims were made is not an excuse, other insurers did by far a better job than this 3 people together. Worst customer service ever. SO in the call center, the lady said "Don't worry honey, I have been doing this for 25 years, I will extend your rental 1 more week. Then the next day at about 4 pm someone called and left a message saying that our rental has to turn back, it was Friday 4 pm, after listening to this we tried to call back but all adjusters were gone. So Monday we called and spoke to our adjuster she was a useless sound like a broken record with no listening skills at all. So we asked to talk to the Manager, he listened and understood that they made a mistake but didn't want to take responsibility for it, what kind of manager do that. Zero management skills at all. So we did return the rental today Monday and had to pay for 2 days out of our pockets for a CALL CENTER REPRESENTATIVE MISTAKE and a useless adjuster and a manager that all she knows to say is "yes, they need some coaching" of course they do and in the meantime, it is costing me money and finally a rude, unprofessional, manager with zero skills! I Can't wait to switch insurance. Get a real insurance company, not this joke.