Desjardins Insurance Auto Insurance Reviews

Called to make ONE modification to my policy in Oct of 2013, they made the wrong change, didn't know how to fix it, asked me to be patient. Sent me 3 sets of renewal documents, all of them different, sent me other credit card billing "notifications", each one different and could not explain to me how they came up with the figures. Tried to charge my credit card after I told them not to, when the CC transaction would not go through, they sent me a bill and had the NERVE to add an admin fee of $30 even though I had sent in the new cc info before they charged my card. Have made approx 8 calls, each time I am on hold for 30 - 45 minutes while they read all the notes. They keep telling me to be patient (which I have been) and not to worry about the outstanding bill...now they have advised me that they will CANCEL my policy if I don't pay, when I (and they) don't even know how much I am supposed to pay! I am calling the Ombudsman, this is absurd