Desjardins Insurance Auto Insurance Reviews

I was involved in an accident where the other vehicle ran a red light and T-boned me. My auto insurance rate ends up almost doing in the price for an accident that was not my fault in no way. When I asked why and if they investigated the incident before raising my insurance they said it was not their responsibility and the other driver said they went through a green light so they blamed both parties and said it is not their responsibility to retrieve the red light footage proof, it's the customers' job to pay to have it retrieved for the investigation. I am so disappointed with the lack of professional service.

I had an accident (not my fault) they just repaired the fender and ignored the bumper and headlight saying it was not affected according to them they are not attached together. My claim was in process for 7months (a waste of time). For the light, they said it was before because there is dust in there ( 7 months what do you expect inside a Christmas gift) and without even notifying me they increased the insurance by 15 $ a month!
Wanted to give 0 but can’t...
Stay away from them! Stay safe!

I've had 2 claims while insured with Desjardins' auto insurance and let me tell you, I have never in my entire life had to deal with a company that has given me this many headaches and caused this much stress in my life.
On my first claim, I was lied to by an agent and told that I was NOT at fault only to find out 2 years later that I was at fault and that's why my rates went up!
On my second claim, Desjardins tried to take advantage of me by only paying me $7000 for a write-off. I fought with Desjardins for 3 months and I won. We settled at $8800. Wow! They made an $1800 mistake and it only took 3 months for them to admit it.
I say this as a warning do not insure your possessions with Desjardin, I highly suggest you pay the few bucks per month extra for a different insurance company that will have your back in your time of vulnerability.