Desjardins Insurance Auto Insurance Reviews

I had a claim and it took more than 1 month to get my money from them. I was calling them every single day and every day different stories and lies. DO NOT TRUST THEM

I canceled my policy 3 months ago to a professional provider Just this pas Monday they decided to take 3 months premium out of my account with zero notice I might add. I’ve been bounced around to 4 different people who have been useless to address this. Just short of being called a liar I’ve given up. They can keep the money it’s worth not having to being treated like a second class citizen. Purely pathetic and unprofessional from the very beginning.

Good afternoon! I want to share a story that happened almost two weeks ago. 10/11/2019 at about 7 p.m. I was driving to training and at the intersection when turning right, I hit the rear bumper in front of a travelling car. The speed of my car was about 3-5 km / h. We went out and inspected the injuries with the Mitsubishi driver. A scratch of about 6 cm in length was found, the paint was not peeled off. The girl said that there is no reason to apply to the insurance, that everything is fine, but just in case, she wants to take information from my insurance company. She took a photo, I took a photo of her car just in case, and we parted. After 12 days, they called me from the insurance and said that she filed a request for repair. 10/23/2019 I called the insurance and tried to find out how the process will occur. I explained that the car was not damaged, I also sent a photo of Mitsubishi on which it is even difficult to consider a scratch. The representative of the insurance company said that she can do this and the insurance will repair the car. I completely agree that it was my fault, but the car drove after this for almost two weeks and no one knows what could happen during this time. Also, I did not receive an answer on how I can protect my testimony and reputation. I was told that a person can apply for repairs within a year after an accident. So if I’m responsible and have to pay for something I didn’t do. I thought that my insurance company believes its customers and will help them in any situation, and even more so to prevent fraud and illegal actions! No one should be responsible for what he did not do and there is a law for this!

I’ve been with Desjardins auto insurance for almost 7 years now. In my experience, they’re quick to charge interest fees when your late on a payment which is obviously no fault of their own and totally okay. What isn’t okay is the fact that some months they decide to take your payment out 3 days early without telling you. When that happens you the customer has to contact them fight for your NSF fees back (if you have) wait for a cheque in the mail and of course, remind them not to charge you interest on a payment they took out too early. This has happened to me too many times now. If payments are coming out three days early without notice you basically stealing from your customers.

They are the parent company for The Personal... beyond terrible claims program. Involved in a collision that I was not at-fault for that left my 6-month-old truck with $16,000 damage. Yup - that's a $16,000 line item on the Carfax for my truck which is going to completely screw my resale value when the time comes. They give zero craps about their customers...

June 2022 Update
A couple of years back I was involved in a collision where I was not at fault, causing around $18,000 (final invoice - original review was based on estimate) in damage to my almost brand-new F-150. I fought and fought with the advisors about how they should be honoring their replacement coverage per the new vehicle protection that I had paid for based on how this is going to hurt my resale value in the future. Well the future is here and I am finding out that I am several thousands of dollars in the hole thanks to DGIG - another customer screwed... way to go guys...

They don't pay for the claim and I have to take them to the court after two years fighting the court until I get my money back and don't trust them!

We had an accident on April 19, 2019, I can't get any answer from this company what so ever, they want us to take the rental back but they haven't even told us what our truck is worth, they are not returning any calls. We had been with State Farm for over 30 years then they sold to these people and even our agent can't get any info on our claim... We are now being sued by the cleanup company which is supposed to be paid by our insurance but that's not happening either and no one is returning any calls worst service EVER, it has been over a month and no one lets us know what is going on...

My credit is ruined! I was with this company for 5 years and last year I had 2 no fault accidents in the entire 5 years of being with them. It took 2 months to get my vehicle fixed, which was very inconvenient living out of the city. At the end of the year, I was told they are cancelling my insurance because of too many claims. Firstly, I was not at fault and secondly, now this is on my record making me look like a bad customer which has now ruined my credit line with other insurances being charged ridiculous prices!!!

They have ruined my life. Mentally and physically. I had an accident on Dec 29, 2018, still no settlement. The adjuster given to me has been the worst person I have ever dealt with in my life. She ignores my calls, ignores my voicemails, ignores my emails. I am now in contact with the CLO Complaints Liaison Officers. I was not at fault during the accident. They provided me with an offer, a ridiculous offer for my 2010 BMW. They made an odometer reading mistake - they added 50k km to my vehicles odometer and tried to pay me out based on additional 50k. They tried to scam me. Thank god I noticed that scam they tried to make towards me because if I didn’t, I would have lost a lot of money on my car!! ALWAYS CHECK YOUR DOCUMENTS BECAUSE THEY WILL TRY TO SCAM YOU IN ANY WAY THEY CAN. I am now waiting on a settlement amount based on my actual kms. Stay away from this company, stay away, save yourself the anger, the frustration and stress.

It's been 8 years that I was using this insurance company. Never in 8 years I got into an accident or any claim. In October 2018 I got into an accident at no fault. It was a very minor accident. It took 1 and a half month to fix my car. Finally got my car fixed. After a month I was travelling out of the country and wanted to put my car on storage. And I came to know that this company is about to cancel my policy because they wanted some documents signed from me. And I never received any documents due to Canada post strike. And I called them, I told them I never got any document from you yet, so finally they were like okay, you can download that document online. I was like ok, no problem, I will fill this and send over to you guys. After another week I got a letter saying that they cannot renew my policy because they never got the document. So I was speaking to an agent, I explained her I am going out of the country within 4 days. There is a Canada post strike going, you should be getting that soon. So that agent replied me saying, I am sorry "we are not Canada post, Canada post strike is not our problem". So I said ok, so am I responsible for Canada post strike? This company sucks, the agents have no respect towards a customer. They hang up on you when you demand to speak with a manager. This company is a useless piece of crap. Agents are extremely rude, no respect, no sense of responsibility towards the customers. I would suggest everybody never ever go with this company.