Walmart MASTERCARD Consumer Reviews

Had got this credit card when i came to Canada in 2020. Used it few times. Always paid minimum amount even after not using the card. got interest charge every month. was told there is insurance on my card which i was never told about. never got an email or the statement. Called customer service to cancel the the credit card and asked how I can pay 889 dollars even after not using the card that much. Instead of giving a proper response and completing the conversation they kept on asking me is there anything else. Faked the accent of talking nicely to customer. Will never buy this card again. Worse customer service ever.

No one should apply it anyway. It has the worst security system and the worst customer service. Two years ago I discovered 3 fraudulent transactions. I contacted customer service six times and they kept asking me to contact the store directly or I had to pay. I wrote a letter to complain, and they canceled the bill. One year after canceling the account, I kept receiving email alerts that someone changed my phone number. After the complaint, the matter was processed. Yesterday, someone changed it again.

A Walmart cashier offered to set me up on a Walmart mastercard and payed for my items with the mastercard which felt nice.
11 days later, I called to follow up because I had not received my mastercard and wanted to prevent paying late fees!
I talked to 9 agents, figured out the card was sent to the wrong address. Everytime I was transferred to a new person I had to repeat my full name, number, address, email address, if I have a 2nd person on my card, credit limit of my bank account which really made the process feel crazy! By the 8th person, I decided to close my account so I wouldn't have to deal with phone calls like this anymore!
Talked to the 9th person, closed the account, payed the outstanding balance online.
This took 3 hours of my day.
So
Do not do it unless you would like a headache! :)

Customers service does not do what they say. Security department does not function the way it is supposedly have to.
I have been waiting for my card cancelation, refund and new card for over three months. Called them 4 to 5 times, every time promise and issuance is given with no results.
Customers service reps do not have clear English as well.

As the title says, I called Walmart to close my account three times and it’s still not closed. There are fraud charges on the card and they said they can reimburse me for those charges but they can give me a Walmart credit to spend at Walmart. Still to this day, I don’t know if my account is closed and I have no reassurance that no charge will go thru the card. I got two letters in the mail stating that my account is closed but that doesn’t mean anything since every time I call them they keep saying my account is still open even tho there are multiple notes stating that they closed my card.

I tried to cancel my card unsuccessfully for 4 months. I called customer service each month and was told it was my final bill, only to get another one. My last bill included new transactions even though I no longer had the card. I called to inquire and was told I had asked for installments on purchase months previous but I had not. I asked again for the final bill and if they could at least credit me the interest. I was told no and when I asked for a supervisor was told there was none Then the representative hung up on me!

I called in March to close my account and the representative didn't tell me my balance owing. Now it is April and I get a text saying I have a balance owing. I am mad today at the service. What part of cut-off my serviced do you not get?! Obviously, you cut off a service they give you a final bill...

These people have absolutely no respect for their customers.
First of all, I was pressured on signing up because the lady at the cashier wouldn’t shut up and let me leave.
Then I never received the card.
Only for them to call me 3 months later to tell me I have an outstanding balance on a card I never received.
I told them I would pay for the fee and cancel the card they answered they cannot do that because I don’t have a card number to provide them….
I don’t even have the patience to go through this story anymore… Anyway, I spoke to 5 different people none of them had the decency to even apologize for what happened.
I ended up sending them a check which was sent back to me. And now they’re on my back again.
I never had an issue with Walmart cause I was just shopping in and out. But if you’re dealing with them just know none of them care about you, all they want is to figure out a way of making more money out of you. They have ZERO solution to help out clients
One thing is sure for me I am NEVER shopping there again.

Do not use this card... Walmart does nothing to protect you from fraud and doesn't really care... In fact, they make it almost impossible to cancel your card when you report fraud. They pass you to customer service representatives and try to talk you out of it and are not helpful at all... It is the worst company we have ever dealt with and we recommend not getting a Wallmart master card... So glad to rid this company of our money. Worst company ever!

Do not. Do not do it. Do not even contemplate it. Got the card, it’s been hacked three times (awful security). The bigger nightmare is trying to close your account. Closed my card (or so I thought) yet another payment magically showed up three months later that I had no clue about. Ended up going to claims and my credit score dropped by 150 points over 2 months. I’ve had a flawless credit score for 12 years. Do not, Do not, Do not.