Walmart MASTERCARD Consumer Reviews

Used Walmart MC and disputed a transaction. Its been almost 6 months and no resolution. Each time you call in, there is a different response, all misleading as to the truth. Their customer service team and supervisors of resolution do not know what is happening and can not explain why there is a delay, as we try to find out if there is anything at all we can provide to make sure we are not holding up the process. It is unclear why there is a delay, no reason has been provided to us and excuses and lies are the only thing that becomes apparent.

After accumulating reward dollars, I was unable to apply them to my online walmart.ca order. After 2 days of calling for help and getting nowhere with their silly suggestions, called for a manager. He simply transferred me to the rewards line where I was told I needed to speak to the Walmart Financial. Nobody knows what is going on or how to rectify a problem. You may get rewards but won't be able to apply them to your purchase. Choose a card that won't restrict your reward purchases.

First, they added balance protection insurance without my knowledge and were charging me. When inquired they said if you do not want it we will return the money. However, they refused to make an investigation. They did refund all the amount they charged. Next, if you have a credit balance it is extremely difficult to get a refund. They tell you it will take 30 business days, which is nowhere written in the terms and conditions. Every time you call to inquire you get different versions and different explanations. I have lodged a complaint and would advise you not to even consider this credit card. There are hundreds of good credit cards available out there.

I call their customer service to discuss one charge on my credit card and they couldn't give me any information about it. I tried asking them to transfer me to their supervisor and he put me on hold for 20 minutes and came back and said the supervisor is busy and cannot take my call right now. I mean why make me wait if that's what you are going to say!!! They couldn't tell me what the charge was for which is ridiculous. I DO NOT recommend this credit card to anyone. Please do not apply Walmart Mastercard, the customer service awful!!!

I have been a customer of Walmart rewards Mastercard since 2014. I made a purchase of a plane ticket from Ottawa to BC and then BC to Seattle from Air Canada through a third party website using my Walmart rewards Mastercard on October 15, 2023. One of the two tickets was successfully paid for, but the other was blocked by the system due to irregular payment transactions. I then called Walmart customer service to inquire and was told by an employee that multiple transactions showed up on the system in the amounts of $695, $609, $709.98, $695.10, $695.90, $709.18 and $905.98, and many more, which led to the second transaction to be blocked. I was alarmed by the multiple transactions that I did not recognize so requested that all transactions be cancelled including the initial payment that was accepted. Kelly confirmed that this was done successfully, and I had no outstanding payments from the airline.

However, on November 13, 2023, I received a statement from Walmart rewards mastercard asking for a payment of $608.34 for a flight ticket from Air Canada dated October 17, 2023. I called Walmart customer service and spent about 4 hours trying to get through to the right person. I was transferred to more than 5 employees and then ended up being redirected to the first employee I spoke with. I felt that I was being played and they did not care about trying to help resolve my problem. I was finally transferred to the dispute department and was told that a dispute form will be mailed to me. On November 17, 2023, I called customer service again to inform them that I have paid the total amount on the most recent statement minus the $608.34 since the initial transaction should have been cancelled. I mailed the dispute form soon after.

On January 31, 2024, I made my last payment to Walmart rewards Mastercard, again excluding the $608.34, while waiting for outcome from the dispute. Since then, I did not receive any additional communication from Walmart and was unable to log into my online account. on May 21, 2024, I received a letter in the mail from the collections division stating that my payment was severely overdue and immediate action was required. I had to call Walmart to finally be able to log into my online account and saw that the amount owing has now been written off and transferred to collections division. I was told by the collections division that I now owed $726.89 due to interests, and they redirected me to Walmart dispute department. I then called Walmart again on June 14, 2024, and spoke to an employee who told me that they never received my dispute form and hence the case is closed and there is nothing further they can do. I asked for another dispute form to be mailed to me, but this employee refused and disconnected the call.

I’m very frustrated with the whole process and lack of support from Walmart customer service. Having been a loyal customer since 2014 and having never missed a payment otherwise, this kind of treatment from Walmart is very disappointing. I’m posting this here to hopefully get some resolution without resorting to legal means.

Suggest not to use the Card, a 3rd class company. Spent 2 hours but didn't get solutions. 4 customer care agent pass one after another.

No one should apply it anyway. It has the worst security system and the worst customer service. Two years ago I discovered 3 fraudulent transactions. I contacted customer service six times and they kept asking me to contact the store directly or I had to pay. I wrote a letter to complain, and they canceled the bill. One year after canceling the account, I kept receiving email alerts that someone changed my phone number. After the complaint, the matter was processed. Yesterday, someone changed it again.

I got scammed and charged some amount. Called them 10 times and they keep coming up with excuses not to finish the dispute and give my money back. Every time I call they keep referring me here and there and not accomplishing anything. That's it I'm switching.

Wal-Mart MC sends out the bills to customers on the 5th of every month and charges the interest to your credit card on the 6th of every month(that is only 1 day after a customer receives their monthly bill) so that customers would have to pay more interest without given a chance to make the minimum payment to take down the interest before the interest is posted onto the credit card balance. This is dirty business on Wal-Mart's part. Any other credit gives the customers a chance to make their minimum monthly payment before the due date towards the interest before it the interest is charged onto the current credit card balance, that is what the minimum payment is, it is to pay off the interest and not the principle.

You figure at 20+ percent interest on the Wal-Mart credit card is making enough money without robbing their customers and leaving a bad impression, I don't think I will shop at Wal-Mart as much anymore and I do not recommend their MasterCard. Thanks Wal-Mart for raping your customers!

It is really amazing in 2023 you have such a bad credit card. Very awful webpage, completely unprofessional customer service and bad service.
they do not understand your issue. Every passing phone you to explain and i passed to six people. sometimes you feel you talk with people sitting in other countries like AISA
PLEASE NEVER APPLY FOR THIS MASTERCARD-Walmart is not bad but credit card is 10000 percent bad.