CIBC Aventura VISA INFINITE Card Consumer Reviews

To begin with, their travel options are extremely limited. For example, you can only rent a car at some North American airports. If you need a car for a weekend from a local rentals office, which is a 10 min walk from my home, or in Europe or Asia, you are out of luck! You can call, but it will take up to several hours to get to a representative and you cannot browse through all options and prices. Also, I submitted for a refund for Air Transat flights that got cancelled back in June 2020 and it takes forever to get my money, although other travel agents get it done faster. And then it will be 6-8 weeks more to get back my points I have used to make the booking!! The customer service is awful and they hang up on you because "they have no additional information". The collection rate is bad. The access to lounges is useless because they are either closed for COVID or overcrowded. Find a better card.

I have booked a flight with CIBC rewards, and I am abroad and I need to book my ticket, and I have currently been waiting for 3,5 hours on the phone (paying for minutes, as I am calling Canada from a foreign country).
I thought being a CIBC Visa customer would come with some perks, but instead, it comes with nothing but uncertainty and pain.
As soon as I am home from this trip, I will change to another VISA card!
DO NOT CHOOSE CIBC VISA for travel point and service - the service you'll get is nothing!

Travel on an airline at the best of times is stressful. Trying to negotiate a vacation in today's climate makes you wonder if it is worth the effort. We had a flight booked, arranged our accommodations accordingly, the flight was cancelled, were given an option of another flight 2 days later, which was not going to work for us. Found another flight that would work for us but, for some reason, the Aventura representative was not able to get us on the flight that was available. Consequently, we are missing 2 days of our vacation and paying for accommodations that we are not able to use.

I have been waiting online for more than 3 hours and still no luck. I am trying to book a one-way ticket from Paris to Vancouver and was unable to do it online.

I thought the Aeroplane was bad - Aventura is even worse.

I will be switching credit cards immediately... It is unacceptable that CIBC is allowed to provide such poor service.

Bought lotto tickets online and paid with my CIBC Visa card and was charged a $5 dollars service fee for a cash advance, calling them on Monday morning to close my account. Other Visa cards treat this transaction as a purchase as that is what it is. Adios CIBC

For the first time, I tried to use the benefits of this card for cancelling a trip to the US due to the coronavirus and they told me unless I am sick or a family member is dead I can't use this benefit. By the way, I was on hold for 2 hours and 15 minutes.

Customer service absolutely useless. I tried to redeem my points for a flight, the CR individual was charging me double then what was online. After 30 mins of explaining it, he still couldn't provide me with the amount that was displayed on the AIR CANADA web site!!! I called back an hour later and I missed out on the flight because of his ignorance. THE WORST CREDIT CARD, I since cancelled my card! HORRIBLE EXPERIENCE

CIBCs website didn't allow me to choose any options for the car (snow tires) in an area that requires snow tires by law. Rental car company ended up charging me an extra 300 dollars for my "reward". In total this rental probably cost me 500 dollars for 3 days, when quoted on your website as 30 dollars a day. If I avoided using this website I could've found a car half this price with snow tires. This is probably the worst experience I have ever had booking any sort of travel. I would never use the CIBCs reward system ever again and I am strongly going to advise that people avoid this system and the Aventura credit card.

CIBC Visa is not a card worthwhile to have in your wallet. I’ve got the card blocked by the CIBC after I started using it and they didn’t call to provide any details.

I work for CIBC and get this card for free and only use it to get my free lounge access when travelling. The whole thing is a scam. The cost of the ticket is based on distance and is fixed. Which means, if the price goes down, you won't get any discount. On the other hand, because of the limits they put, if the price goes up, they'll charge you the difference. Also, the taxes and fees aren't included in the number of points required and are set by CIBC very liberally, about 40 to 50% of the ticket price you can find elsewhere. And using point for paying taxes is 100 for a C$1. which is way less than their advertised 2.5 cents per point value. But if you do not have enough points and need to use your money, the conversion rate is somehow 3 cents per point! Robbery! There's no point calling the Customer Service as they all tell you that those are the rules. Do yourself a favour and choose a card that has a dollar value attached to your rewards.