Manulife Life Insurance Reviews

Hello,
I tried to call to assist me because I forgot my plan contract number and wait for 3 hours but still no luck to talk to someone. Very frustrated and upset because Manulife is a big name and if this is their customer service then where to go.
Thank you

They put me on hold for an hour just to go back to the main menu, I only wanted help to set up my account. This is completely ridiculous!

Never in my life have I had such poor service from a company.
Phone wait time is 1 1/5 and never got answered. Had to hang up!
Updating my banking info was such a headache for lack of HUMAN ENGLISH!
Decided to get the app..... got locked out of my account.
I am so angry and just bitter over this. Still on hold now for another hour AND STILL NOT ANSWERING OMG!!!

Everything is hard to do or find on their site. You can't contact them directly because their call centre is impossible to get through to and if you send them an email they say two business days to respond but it's more like two weeks, if then. Even the simplest things like changing your language preference which should be super simple are hard. On top of that, they cover less than previouse insurer and it's hard to find out how to submit estimates or find out why they disallowed charges.

Very difficult to stop payments after sending in stop payment by email yet they remove the following month's payment the only option go to a bank and stop auto withdraws. No one seems to know what to do. No help by phone, waiting long periods of time on hold to try to speak with anyone with knowledge but yet no help. On the phone for 1 hour and 15 min... No one cares only get monies for customers. I have been with them for over 20 years yet they do not care will never use them again for personal insurance better off without shamefull and uncaring.

Called Manulife from a dental office spent 37 mins on hold. Spoke to Jed put me on hold for another 15 mins for a breakdown to only disconnect the phone call once he answered and not calling the office back. The worst customer service and wait times.