Life Insurance Reviews

Manulife Life Insurance Reviews

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(93 reviews)
Manulife
1.9 out of 5 stars:
Customer service:
Value for Money:
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Terrible customer service

by Riley on May 7, 2024
1 out of 5 stars

The app is bad, the web portal is bad, customer support can't help over the phone, even their online agent is bad. This company is completely useless in every way.

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No service without log in

by Viktoriia on Nov 29, 2023
1 out of 5 stars

It’s so complicated and weird. I couldn’t call and message anywhere before log in, and I had problems exactly with that. So I tried a lots of time. I created a new ID, and after all it said just “error”.
Time for En roll is limited, and I have to approve it. Why? It’s really crazy experience for me, unfortunately

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Worst customer service ever!

by Fed up in Montreal on Aug 13, 2021
1 out of 5 stars

Everything is hard to do or find on their site. You can't contact them directly because their call centre is impossible to get through to and if you send them an email they say two business days to respond but it's more like two weeks, if then. Even the simplest things like changing your language preference which should be super simple are hard. On top of that, they cover less than previouse insurer and it's hard to find out how to submit estimates or find out why they disallowed charges.

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