So the company I am with uses Manulife for the insurance. I have had nothing but issues with Manulife. I attached and sent all support documents for a claim but they always come back with some document that they need to approve the claim which my doctors say they don't provide. Manulife customer service representatives are constantly telling me wrong information and then I get countless emails about different guidelines that seem to change every claim. They truly make it very hard for you to even get a claim approved even with so much support, signed by the doctor documents.
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Our company has Manulife and if I could change them I would in a heartbeat. Every time I need a question answered it takes a week or more just o get through they care about money and not about the companies or people.
This time around I have been trying since 2021 to get in touch with them and they put you on hold for more than 2 hours and then hang u on you.
This is a really bad company
I tried to call to assist me because I forgot my plan contract number and wait for 3 hours but still no luck to talk to someone. Very frustrated and upset because Manulife is a big name and if this is their customer service then where to go.
They put me on hold for an hour just to go back to the main menu, I only wanted help to set up my account. This is completely ridiculous!
They don't help in claims. My money has been stuck with them for 5 months and they don't respond at all! Neither through phone nor email. I hate their service.
Never in my life have I had such poor service from a company.
Phone wait time is 1 1/5 and never got answered. Had to hang up!
Updating my banking info was such a headache for lack of HUMAN ENGLISH!
Decided to get the app..... got locked out of my account.
I am so angry and just bitter over this. Still on hold now for another hour AND STILL NOT ANSWERING OMG!!!
Very disappointed in their efforts to contact me.... Leaving me in financial distress. I’m also not able to return to work due to medical reasons atm.
We are seniors and have paid into life insurance with Manulife since 2001. In the month of October 2021, we noted a payment of over $900 was taken out of our bank account on Sept 28, 2021, without authorization or permission from Manulife. There was nothing in writing notifying us that the monthly renewal premium would increase from $322.74 to $911.70 per month. It was shocking that this was 40 percent of our pension money that month which threw all our monthly budget out of whack!
When contacting Manulife we were tossed about 4 different people over several days and hours on the phone. They refused to put our money back into our account for 15 business days! We cancelled both our policies.
Money was put back on October 15, 2021. The money was removed from our account on September 28, 2021, which was 18 days after.
After signing up through a representative over the phone I noticed I had been charged twice for 2 months on my credit card and after calling them I was told to forward my statement to their customer service email.
After doing so they just told me they don't issue refunds, so I have been paying for 2 policies totalling $600 a month.
After the first reply email telling me they don't issue refunds I have received no responses since despite my continued emails.
It's infuriating that they would take money from unsuspecting like this and just hide behind their policies to justify theft.
Try to change my policy address and bank account to my US address and customer service doesn't know how to enter a US address. Kept me 70 min on the phone and then tells me there is a system problem.
Cannot understand a US postal code format.
Still on the phone