Life Insurance Reviews

Manulife Life Insurance Reviews

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(69 reviews)
Manulife
2.1 out of 5 stars:
Customer service:
Value for Money:
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Poor service all around

by Nadine Barnert on Mar 2, 2022
1 out of 5 stars

I have had nothing but bad experiences with Manulife in every way. They do not directly bill for anything and will always have to pay first and hope that their poor customer service will get to you eventually. They may send a reply stating you will hear from them within 7 to 10 business days, which is ridiculous, to begin with, but I am now on day 11, 3 emails in and have not heard from anyone as of yet. If I call I am waiting a ridiculous amount of time as well. Do they only have 1 customer service representative? I will never deal with Manulife again and will be sharing my experiences with anyone that will listen.

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Worst customer service ever!

by Fed up in Montreal on Aug 13, 2021
1 out of 5 stars

Everything is hard to do or find on their site. You can't contact them directly because their call centre is impossible to get through to and if you send them an email they say two business days to respond but it's more like two weeks, if then. Even the simplest things like changing your language preference which should be super simple are hard. On top of that, they cover less than previouse insurer and it's hard to find out how to submit estimates or find out why they disallowed charges.

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