Poor service all around
by Nadine Barnert on Mar 2, 2022
1 out of 5 stars
Everything is hard to do or find on their site. You can't contact them directly because their call centre is impossible to get through to and if you send them an email they say two business days to respond but it's more like two weeks, if then. Even the simplest things like changing your language preference which should be super simple are hard. On top of that, they cover less than previouse insurer and it's hard to find out how to submit estimates or find out why they disallowed charges.
Secure and Certified
Your information privacy and security is very important to us. We use the same 256-bit encryption and data security levels as all major banks. Our practices are monitored and verified by VeriSign and Digicert.
InsurEye is not owned by any bank, insurance company, insurance brokerage or any other financial services institution. We collect, validate, and analyze insurance experiences of real consumers.
We aspire to equip you with insights, data and knowledge to help in making informed decisions around personal finance, insurance quotes, and other important matters. We are always open for your comments.
I have had nothing but bad experiences with Manulife in every way. They do not directly bill for anything and will always have to pay first and hope that their poor customer service will get to you eventually. They may send a reply stating you will hear from them within 7 to 10 business days, which is ridiculous, to begin with, but I am now on day 11, 3 emails in and have not heard from anyone as of yet. If I call I am waiting a ridiculous amount of time as well. Do they only have 1 customer service representative? I will never deal with Manulife again and will be sharing my experiences with anyone that will listen.