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Sun Life Life Insurance Reviews

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(110 reviews)
Sun Life
2.1 out of 5 stars:
Customer service:
Value for Money:

Top positive trending topics ?

Agent/rep attitude
8.7%
Agent/rep availability
8.7%
Agent/rep knowledge
8.7%
Online chat
4.3%

Top negative trending topics ?

Agent/rep availability
60.9%
Agent/rep knowledge
43.5%
Agent/rep attitude
39.1%
Agent/rep callbacks
34.8%
Claim processing time
21.7%
Phone wait times
21.7%
Claim payout amount
17.4%
Policy coverage
17.4%
Billing/payments
13.0%
On-hold times/transfers
13.0%
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Sun Life Insurance long Term

by AngryCustomer on Dec 1, 2017
2.5 out of 5 stars

The person passed away before Sun life Insurance sent the payments to her. So according to the policy, they have to pay 30 times the monthly amount to the surviving spouse or, if there is no live spouse, to their single children under 21. Well, she had a spouse and Sun Life insurance only paid 6 times the monthly amount she was entitled to received. We are still going back and forth with them trying to make them pay

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Review topics
Rewards Policy coverage Billing/payments