Chat representative outstanding!
by Graham on Jan 24, 2024
5 out of 5 stars
Life Insurance Reviews
Sun Life Life Insurance Reviews
This page has been viewed by: Please wait... consumers
(110 reviews)
Affordable Life Insurance?
- Rates from 20+ life insurers
- Premiums start at $12/month
- Standard & Guaranteed plans
- Can be purchased remotely
Filter
Most helpfull reviewsTags
Agent/rep attitude (14)
Agent/rep availability (20)
Agent/rep callbacks (10)
Agent/rep knowledge (17)
Agent/rep language skills (2)
Billing/payments (24)
Broker experience (2)
Cancellation experience (8)
Claim - adjuster (3)
Claim - denial (9)
Claim payout amount (4)
Claim processing time (13)
Complaints/ombudsman (1)
Email/message wait time (3)
Insurance Rates, Prices (7)
Investments, Savings (3)
Medical Tests (1)
Mobile app experience (3)
New purchase experience (1)
On-hold times/transfers (4)
Online chat (2)
Paper mail experience (1)
Phone wait times (9)
Policy changes experience (1)
Policy clarity (2)
Policy coverage (19)
Rates competitiveness (1)
Refund (1)
Rewards (1)
Social media wait time (1)
Website experience (5)
Review author
Looking for Cheap Insurance Quotes?
Life Insurance in Your City
Life Insurance in Your Province
I don’t know where to begin..
I pay $90 per month and I still pay all my medications out of pocket.. been reaching out to sunlife over and over to fix the issue and they keep referring me to ‘advisors’ who are disinterested.. keeping blaming each other for whatever is wrong..
very disappointing!
I’m shocked this is the best insurance service available in Canada!
My wife’s parents started a life insurance policy in 1976 for her. In 2012 a Sun Life representative informed us that we could withdrawal mature dividends in the amount of 3200 and that it would not affect our policy in any way no documents were signed and we used the money to pay off a one year interest free furniture loan. To our disbelief we were informed years later that Sun Life classified it as a loan which had accumulated extensive interest and depleted our policy. We contacted many representatives from Sun Life who agreed we had been misled and lied to yet the company would not do anything other than force us to close the policy. My wife has Lupus stage 4 kidney disease and other health issues. Sun Life is absolutely despicable ruthless and if nothing else I hope this review will inform other honest people trying to help loved ones to never deal with Sun Life Respectfully Submitted David and Heather
Planning to get life insurance to protect your family, including children? Make sure that you get enough coverage. According to studies, it takes about $250,000 in total to raise a child to the age of 18 (and that doesn’t include any post-secondary education costs).
Sun Life Regina has rude staff and the worst customer service. They have a Financial Centre Administrator (FCA), who is not only a liar but is rude!
I had a question for SunLife that required a human being to help me with and I found the right one fortunately. It took some time to convince the chat bot that I needed a person but that seems to be par for the course now. I had submitted 2 claims in one transaction and only one had been processed, so I needed to know which one to resubmit. Agent was fast and efficient at getting back to me with the information I was looking for. Best chat experience ever. Thanks.