Sun Life Life Insurance Reviews
Affordable Life Insurance?
- Rates from 20+ life insurers
- Premiums start at $12/month
- Standard & Guaranteed plans
- Can be purchased remotely
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I have called several times and have been unable to reach anyone for help...
After one hour of waiting, I am told I am not at the right place (despite having had advice from the local advisor to call these numbers) and I am transferred to another line where the wait is over one hour. I eventually had to leave as I have to work and I am not able to take a day off work to get through the system.
And the same process is ongoing.
What am I supposed to do?
It seems to me that the company is incompetent or is mainly concerned about maximizing profit but certainly doesn't care about customers.
This has got to be the worst insurance I have ever dealt with. Customer service is only responding if you are the owner of the company. As an employee you only pay.
Simply put terrible Customer Service, raises premiums unilaterally. Does not care or respond to customers concerns.
I had a question for SunLife that required a human being to help me with and I found the right one fortunately. It took some time to convince the chat bot that I needed a person but that seems to be par for the course now. I had submitted 2 claims in one transaction and only one had been processed, so I needed to know which one to resubmit. Agent was fast and efficient at getting back to me with the information I was looking for. Best chat experience ever. Thanks.
Called 3 times to file a claim on my policy and no one will call me back, it has been a month since I first called to file. Insurance companies are notorious for making a claim difficult to pay out but I did not expect this from Sunlife.
This is tlotrally the worst company you can go with. Honestly, had to wait on call just to talk to a customer support and still no answer. A normal guy living and working a normal life just can't afford to wait and hold on the line for 1.5 hour.
The insurance wouldn't work and there is no reply on the email.
Just do me a favor, don't go with this company.
I am with sun life because of work and my password never works, I always have to changed it… can’t access my so caled « benefits » … no customer service, nothing to help! Most useless company and app ever made! 0/10
I don’t know where to begin..
I pay $90 per month and I still pay all my medications out of pocket.. been reaching out to sunlife over and over to fix the issue and they keep referring me to ‘advisors’ who are disinterested.. keeping blaming each other for whatever is wrong..
very disappointing!
I’m shocked this is the best insurance service available in Canada!
Careful when transferring money to another provider, they send chèques to other institution without tracking no, in one of my transfers cheque got lost… had to contact customer services multiple times, very hard to speak with someone keep getting transferred to different departments…
Have to wait on line at least 30 minutes grrrr…
Le site ne fonctionne pas pour consulter les garantis... un message téléphonique d'une autre époque avec un demande de téléphoner plus tard dans la semaine en raison d'une forte demande...
3 transferts plus tard avec un conseiller sans réponse, sans solution...
Pas de superviseurs disponibles, un retour dans 10 jours avec possiblement une réponse
Un des services les plus merdiques au Canada, merci Sun Life de nous rappeler ce qu'une entreprise ne doit pas être !
Une heure de pure perte de temps