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Sun Life Life Insurance Reviews

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(110 reviews)
Sun Life
2.1 out of 5 stars:
Customer service:
Value for Money:

Top positive trending topics ?

Agent/rep attitude
9.1%
Agent/rep availability
9.1%
Agent/rep knowledge
9.1%
Online chat
4.5%

Top negative trending topics ?

Agent/rep availability
59.1%
Agent/rep knowledge
40.9%
Agent/rep attitude
36.4%
Agent/rep callbacks
36.4%
Claim processing time
22.7%
Phone wait times
22.7%
Claim payout amount
18.2%
Policy coverage
18.2%
On-hold times/transfers
13.6%
Billing/payments
9.1%
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Like pulling teeth

by deresdi on May 31, 2024
2 out of 5 stars

I had group benefits offered via my employer which were terminated. Sun Life got the date wrong so they cut my online access for medical, but not dental. I spoke with over 10 agents before reaching out to HR. It's a hassle dealing with Sin Life and I can guarantee you will need to call in at least 4 times before settling a simple claim.

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Review topics
Agent/rep availability On-hold times/transfers Phone wait times