Life Insurance Reviews

Sun Life Life Insurance Reviews

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(108 reviews)
Sun Life
2.1 out of 5 stars:
Customer service:
Value for Money:
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by bbbbbbb on Dec 31, 2019
1 out of 5 stars

I have had this life insurance for 14 years and did not realize that once I turn 65 it is now called "My life choice renewable term insurance". My payments were $20.50 and now since I turned 65 they will be $50.50. What a scam. They will not refund what you paid into it if you refuse to pay the new price. All I can say is what a waste of money I put into this. So what do they do with my Money? Where does it go, if not back to me? I asked if I could case it in as some insurance policies do, but the person I was talking to (who hardly spoke English) said no. Pretty sad.

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Denied claim on a technicality

by Sad Disappointed Sunlife Customer on Aug 5, 2021
1 out of 5 stars

Out of all the group benefits providers I have used Sun Life has been the worst customer experience. The gist of my complaint is they refused to pay the full claim for my contact lenses/eyeglasses because they said I filed the claim 2 days early from the exact 2-year anniversary date. Called 2 times and no resolution was provided. Escalated issue to a manager but was denied access to a manager or the claims adjuster. They could not reimburse me for the full amount or allow me to cancel the claims and resubmit it. CSRs were from another country and it was difficult at times to understand them (English was not their first language).
If anyone has a small business looking for group benefits, please avoid this company at all costs!!!! No point to have unhappy employees. My experience with the other insurers was excellent. A call centre was in Canada or North America. The employees were empowered to fix issues.

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