Sun Life Life Insurance Reviews

I don’t know where to begin..
I pay $90 per month and I still pay all my medications out of pocket.. been reaching out to sunlife over and over to fix the issue and they keep referring me to ‘advisors’ who are disinterested.. keeping blaming each other for whatever is wrong..
very disappointing!
I’m shocked this is the best insurance service available in Canada!

Careful when transferring money to another provider, they send chèques to other institution without tracking no, in one of my transfers cheque got lost… had to contact customer services multiple times, very hard to speak with someone keep getting transferred to different departments…
Have to wait on line at least 30 minutes grrrr…

My wife’s parents started a life insurance policy in 1976 for her. In 2012 a Sun Life representative informed us that we could withdrawal mature dividends in the amount of 3200 and that it would not affect our policy in any way no documents were signed and we used the money to pay off a one year interest free furniture loan. To our disbelief we were informed years later that Sun Life classified it as a loan which had accumulated extensive interest and depleted our policy. We contacted many representatives from Sun Life who agreed we had been misled and lied to yet the company would not do anything other than force us to close the policy. My wife has Lupus stage 4 kidney disease and other health issues. Sun Life is absolutely despicable ruthless and if nothing else I hope this review will inform other honest people trying to help loved ones to never deal with Sun Life Respectfully Submitted David and Heather

It's very difficult to claim refund from overpayment even after complying all the pertinent docs they need the waiting period should only 10 working days of processing as they said but it takes days and even weeks and worse is months from them to give refunds....

Dropped calls, dropped chat, and costumer service reps that are completely useless.

Save yourself the time of calling / chatting with them and just punch yourself in the head. The result will be the same, you'll end up frustrated and with a headache, but with the punching option you'll have a couple extra hours to do something you enjoy.

The people who work here are completely incompetent! I've spent countless times on the phone trying to get my dad's life insurance. They always give me the run-around and then switch me to someone else. In what world would the dental department also look over life insurance claims? They don't! Didn't stop me from being transferred to them multiple times though.

Sun Life didn't send me an email with the required information so I can actually claim my dad's life insurance. Every time I call to try and get them to send the information they give me the run around through different departments and eventually, they settle on a callback, which just starts the whole thing over again. Losing my dad was awful enough, having to go through all these hoops to try and get the money he paid into for over 30 years is pathetic.

Sun Life Regina has rude staff and the worst customer service. They have a Financial Centre Administrator (FCA), who is not only a liar but is rude!

My retirement payment due date was April 1st, Now is July 11 and I still I didn’t get my first pension. What a shame! I’m behind with payments for my bills.

Sun Life appears to not believe severe depression is a disability. They need to update themselves and enter the 21st century. Initially approving, then denying a disability by Ms. Jollymore, mother of a severely disabled baby, receiving palliative care and they cut off her benefits.
Disgusting behaviour, but not *unexpected* from these rip-off insurance companies that get rich off our backs. Sun Life is one of the very worst.

As a healthcare practitioner, who has more than 20 years of experience, I worked throughout the pandemic providing frontline care. Suffering burnout and compassion fatigue, (called major depressive disorder by my healthcare practitioner) I accessed my workplace benefits for support. After leaving me without ANY benefits for a period of 2 1/2 months (from May to July, while they 'reviewed' my claim, Sun Life ultimately decided that I did not qualify for benefits because I did not meet all their criteria - i.e: not accessing enough mental health support. In a time when Mental Healthcare is most in demand, and unattainable. When daily reports that Mental Health issues are at an all-time high. I accessed, as much as I was able, but not 'enough'. They also stated I did not qualify as 'Totally disabled'. No, I wasn't. I was open to, and actively involved in a graduated return to work plan, with accommodations in place! But that made me not totally disabled. A catch-22 like a leg-hold trap! Do you want me to pretend to be sicker, and more disabled than I am so I can qualify for services? Yet, I am also expected to be actively involved in a rehabilitation plan. This is a scam. Sun Life as an organization should be ashamed of itself. I've worked with clients for over 2 decades to support their mental health and wellness and advocated for them when they encounter challenges and resistance from Insurance and employers. Then, when I need support - it is not there.