Sun Life Life Insurance Reviews

I had worked with a company that I will not disclose. Sun Life sent me a letter with my investment total as I was leaving the company I worked for. The withdrawal fee on the letter I received stating my investment total and my options was 25$. Googled the withdrawal service fee after the transaction took place and it even stated 25$. The lady had charged me 75$ for the withdrawal fee. And on top of that. In the two days that it took to process. My investment dropped by 20 dollars. Not a lot but that's 70 dollars that one of their workers had probably just pocketed. Make sure you know the proper information before dealing with them. They took advantage of me because I misplaced the letter I received.

My place of employment changed health benefits provider 5 months ago. Nothing but problems every time I try to have my prescriptions filled. From their customer service people who are a waste of time (not being able to access anything on my account to wrong information provided).
If it has a lesser cost than other plans, there is a reason! Just remember, you get what you pay for.
If you have a choice, please do not waste your time with Sun Life.

Spent 3 hours on various phone calls to just get my account "finalized" to submit a claim. My online claim submission option is still not available after 2 weeks. It takes 45 minutes to get someone on the support line, and even then, they try to hang up on you before answering half your questions.

I have called several times and have been unable to reach anyone for help...
After one hour of waiting, I am told I am not at the right place (despite having had advice from the local advisor to call these numbers) and I am transferred to another line where the wait is over one hour. I eventually had to leave as I have to work and I am not able to take a day off work to get through the system.
And the same process is ongoing.
What am I supposed to do?
It seems to me that the company is incompetent or is mainly concerned about maximizing profit but certainly doesn't care about customers.

Do not buy life insurance from Sun Life. My mother has been waiting for 3 years to collect my father's small life insurance policy. The paperwork and legal fees they charge are robbery. They should be ashamed of themselves.

When using the online chat sometimes it is frustrating because there are "temporarily unavailable". Had to wait more than a year to get covered for the dental coverage. Agents don't explain this, only want commissions! There is other better insurance than Sun Life. WOULD NOT RECOMMEND IT!

Sunlife confirmed coverage of charges ahead of time when I verified. They then refused payment. When I called Sun Life the service team blamed internal consultants for coverage refusal. Multiple calls and wasted time, each time Sun Life promised to rectify the situation. They never did and ultimately waited until we gave up. Stay away from this company. Over the 12 years, I was a client because of my employer... I have multiple examples of this company actively avoiding coverage and generally being a terrible insurance company. If you have a choice stay away from Sun Life at all costs.

I have Sun Life gold package for dental treatment. All estimates sent by my dentist have been rejected, nothing approved.
Nothing covered...
Very low standard insurance provider

Awful customer service. They had a lot of attitudes and provided inconsistent information. Incredibly unprofessional.
I had spoken with a supervisor and they came to the call ill-prepared, without looking into the chat I had with support.
Always call into their support to clarify before using a benefit. They are not clear and some benefits actually require additional reasons other than the ones provided in the insurance booklet.

Impossible to get through to their helpline. Tried calling through the mobile app. It doesn't work - there is no such option that comes up. Every year, despite adding my beneficiaries, they remove my daughters from coverage without any intimation to me. Unfortunately, I don't have a choice as they are appointed by my employers. I would NEVER use them.