Excruciatingly slow service
by GRCW on Feb 22, 2021
1 out of 5 stars
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I got a retirement plan with these people and initially, it seemed to go well. However, I recently left my employer and am in the process of moving to another investment provider.
Expect to be waiting weeks to move money out of the fund. They typically take days to respond to any enquiry. They will randomly phone up and ask "security questions" - you may want to call them back but good luck with that it is almost impossible to figure out how to contact your advisor. Oh right, you *don't have* an advisor.
My fund went from making a healthy profit to drastically dropping in value and I'm left hanging waiting to get the money transferred out.