Sun Life Life Insurance Reviews

Agents are like robots. Waiting for payment that is 3 weeks overdue and the email they sent (had nothing written) and they keep telling you they’ll call back and they don’t. The extension they gave me is not valid. It’s one thing after another.

This is tlotrally the worst company you can go with. Honestly, had to wait on call just to talk to a customer support and still no answer. A normal guy living and working a normal life just can't afford to wait and hold on the line for 1.5 hour.
The insurance wouldn't work and there is no reply on the email.
Just do me a favor, don't go with this company.

Careful when transferring money to another provider, they send chèques to other institution without tracking no, in one of my transfers cheque got lost… had to contact customer services multiple times, very hard to speak with someone keep getting transferred to different departments…
Have to wait on line at least 30 minutes grrrr…

The people who work here are completely incompetent! I've spent countless times on the phone trying to get my dad's life insurance. They always give me the run-around and then switch me to someone else. In what world would the dental department also look over life insurance claims? They don't! Didn't stop me from being transferred to them multiple times though.

Sun Life didn't send me an email with the required information so I can actually claim my dad's life insurance. Every time I call to try and get them to send the information they give me the run around through different departments and eventually, they settle on a callback, which just starts the whole thing over again. Losing my dad was awful enough, having to go through all these hoops to try and get the money he paid into for over 30 years is pathetic.

We want to let you know if you encounter an advisor named Ender D. not to deal with him or do not close any transaction with this man. We've been turned away and do not call us back regarding the policy of my husband... We tried for so many months to call us back concerning the policy unfortunately this advisor has never ever tried to call us back since 2019! We even went to his home office at Etobicoke and leave a message to a neighbor... She claimed she is a neighbor.... But we received no call back from this irresponsible advisor. We would like to reach Sun Life to ask this advisor to attend to all his clients' needs and be responsible to call back his clients. And all the clients in the future do not ever transact to this advisor and surely what he did to us will do the same what we experience... frustration and stress.

Do not ever take a life insurance policy with this company. My father passed away I spoke with an advisor about the payout to cover costs for the funeral sent them a death certificate finalized all the paperwork was told a cheque would come in the mail within a month. 3 months pass I called them and they told me my father never had a life insurance policy when I clearly had the paperwork in front of me saying otherwise. Should have taken them to court but that would cost thousands so I gave up on it. They take advantage of anyone they can! DO NOT TRUST THIS COMPANY!!!