Health insurance Reviews

Manulife Health Insurance Reviews

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(149 reviews)
1.2 out of 5 stars:
Customer service:
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Scummy Practice. Do not trust them.

by Marc on Apr 27, 2022
1 out of 5 stars

My parents had both purchased travel insurance in order to apply for their visas.
Unfortunately, they did not hear back until months later due to COVID delays & the applications were rejected.
I have phoned Manulife and explained what happened & requested a refund for the policies that were never used. They simply said no because it's past the effective day, while fully aware of the fact that the delay was out of our control.
Do not ever use or trust this company. I hope karma will eventually get them.

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Client Services

by Sue on Mar 10, 2021
2 out of 5 stars

Client services cannot provide accurate information. I spoke to at least 5 representatives and each gave me a different answer. Twice I was told that a Supervisor would call me back. No call.
My emails were never answered. Even though it was confirmed to me that my claim was covered under my policy, it was rejected when I requested a refund. All I can say is that I'm glad that I was not trying to get information about a serious illness. I would have never had the strength to deal with this. The good thing is that I now know that I can no longer trust any information provided by client services. I am currently shopping for new insurance.

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Failure to reimburse

by Greg Jonassen on Feb 26, 2021
1 out of 5 stars

Too bad we can't state Zero stars! Supplied all information provided by Provincial Health Services and Manulife refuses payment due to "insufficient detail". All details possible were itemized on the invoice that they received. Every time I call back to try to get this revisited the person who answers the phone tries to claim they don't have the paperwork that I sent. I will continue to call and escalate - all the way to OLHI if required.

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