Health insurance Reviews

Manulife Health Insurance Reviews

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(148 reviews)
Manulife
1.2 out of 5 stars:
Customer service:
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This company is a SCAM

by angrycustomer on Feb 25, 2020
1 out of 5 stars

If they calculated your benefit wrongly, you will never see the money back. Stay away!

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This company is a SCAM

by angrycustomer on Feb 25, 2020
1 out of 5 stars

As others have mentioned, it is very difficult to submit a claim and get your benefit paid. The benefit paid does not reflect the amount eligible. Especially if they have calculated wrongly, you will never receive your money back. If you try to call, they will tell you that they will do further investigation and will provide you with an update. When they email you, you will not be able to reply back. If you send a note, they will not reply as well. Stay away from this company!

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Change coverage without notice

by PM on Feb 16, 2020
1 out of 5 stars

Signed up post-retirement insurance. Increased premiums every year then don't cover after 2+ years, saying it was a mistake. They hide information too.

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Never get a claim submitted

by hate manulife on Jan 29, 2020
1 out of 5 stars

Absolutely horrible online platform. So infrequent to submit a claim. Despite writing down all their numbers they require you get kicked out and then locked out after 2 tries - all so they don't have to pay you because it is such a nightmare to submit a dental cleaning. NEVER USE THIS COMPANY!

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Online Enrollment

by phil on Jan 17, 2020
1 out of 5 stars

I wasn't done with my online enrolment then it just saved right away. I tried to log in again and it just showing dental benefits. Manulife online is very poor.

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Terrible Customer Service

by Dissatisfied on Jan 15, 2020
1 out of 5 stars

When submitting an extended medical claim, unless your service provider is on their teeny tiny list of pre-approved providers, expect to wait 2-3 weeks for reimbursement of your claim, not the 5 days they advertise. Their reimbursement amounts also do not change with inflation meaning coverage is poor. Oddly enough, they also have some items (ex: massage) that have an annual maximum AND a visit maximum (far below the service cost). This makes no sense. It should be one or the other. Also, don't bother sending a message using their messaging system. A representative will reply with something generic that completely ignores your question/concern. They email you from a "no-reply" email address so you can't even respond. This insurance company is a joke. AVOID

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Worst company

by Disappointed customer on Jan 13, 2020
1 out of 5 stars

Terrible terrible terrible... I don't know how these guys still exist! Only employers who want to pay the cheapest premium choose these guys because their service is the worst. I really hope my employer will move to somewere else. Does Manulife determine what medicine I should take? Are you my family doctor or insurance provider?

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HORRIBLE CUSTOMER SERVICE

by gonzy11 on Nov 12, 2019
1 out of 5 stars

I was inquiring about why I was declined and how I can change it to approval and was transferred over 8 times and people transferred me without letting me know and also without giving the next person any information about my situation! Then, when I finally get a response it was to send a letter! ARE YOU SERIOUS?! It is 2019 and I need a quick response and a letter is the only solution. I can't call or email?! This entire company is a joke and seems to be stuck in the 1800s! Wouldn't surprise me if they asked me to send my concerns via carrier pigeon!

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Terrible customer service

by michael1123 on Nov 5, 2019
1 out of 5 stars

For many years, when I needed to call customer support, I had to wait half an hour, at least, and sometimes not get an answer at all. At every medical facility I have been in, staff members complain that Manulife is the worst they have to deal with.

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Unreasonable Process

by annoyed on Oct 26, 2019
1 out of 5 stars

In response to a question on the application form for a group benefits plan, I mentioned I saw a therapist for depression five years ago. I included a month and year, and length of time. They freaked out and sent me a letter saying the information was incomplete. There was a three-page form I had to fill out which included questions like "list every date you have ever had any indication of stress or anxiety," as if everyone walks around with notepads jotting down the date of every moment they have ever been stressed. Not to mention the insinuation that I was withholding information, and the incredibly personal questions that weren't really medical in nature. It didn't help that I couldn't even log into their website because they want my banking information.

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