Allstate Auto Insurance Reviews

10-year customers. Constant increases over the years. Explanations that they don't set rates, the industry does. We were lazy for years in looking elsewhere but this year our car and home rates were insane. Able to save $1200/year elsewhere! I called our local office to cancel. I went to that office the same day, signed forms. Put a stop payment through our bank on the day our premiums go out...just in case... (because it's an insurance company, right?)... they decided to wait a day and took out our premiums. So brutal. We called the bank just now. They said that the will reverse it, as we put a stop payment. Bank agent says sometimes, the insurance companies will change payee information when they're blocked in order to circumvent stop payment orders! Beware, folks. Wow.

I had been with Allstate for a couple of years and had no issues until my accident. I got in an accident in December and the guy didn’t have valid registration, and all his brake lights were out. I was being behind him, I was “at fault” regardless of my report. After filing a claim and not hearing back for a few months I called my insurance company. They had told me my the other party was filing an injury claim . I asked if this would affect my rates and she refused to answer. Then a few weeks later, got an email that he was dropping the injury claim and just wanted to fix his vehicle. Another two months of not hearing anything and after sending a quote for damages on my vehicle I called back again. They had closed my claim, assuming I wasn’t fixing my vehicle. Found out they paid for a week of rental for the other party AND PAID AN INJURY CLAIM PAY OUT. All of this was done behind my back and no communication! It took until JUNE to get my vehicle fixed. THEY DO NOT COMMUNICATE AND WILL DO THINGS UNPROFESSIONAL. No point on having “full coverage” if they never call back or deal with issues properly.

It is been 2 years as Allstate’s customer. In the meantime, I didn't have any accidents or tickets. I always have a very low premium (Premium for 2 cars $192/m, & housing $41/m), because I have a good driving record for more than 20 years. However, the renewed auto premium will be $255/m, and housing $55/m, the increase is more than 30%. In the next contract year, I will have to pay $900 more than last year! That is too much for me!!! More than this, when I came to talk with one of Allstate business representatives, his attitude is very impatient, he was unwilling to explain any reasons to me, but said: “You can consult other insurance companies online, your premium is already the lowest!” Yes, I know, my premium is low, but that is not Allstate gives me, it is the result of years of careful driving. Is it the reason that my premium should be increased in this way? Is it fair? Under such circumstances, I had to choose to leave Allstate immediately, because that company is probably jealous of a customer who has a low premium and a good record.

I am really upset with this Company. It cheated me by raising the insurance without any notice and the reason it gave is that I added a new vehicle. When I asked for adding a new vehicle, they did not explain anything to me, but when they deducted money from my credit card, I came to know that they took more money which I had never imagined. I cancelled the policy in time, but they did not cancel it. After two weeks, they cancelled my policy. Even I did not claim the refund as I had already paid money for two more weeks from the termination date. They now send a letter asking for money. I would never refer this Company to anyone in the future.

The person who answered me via phone left me talking on my own. Very bad services, and very expensive in comparison with others.

Never had a claim, same car, same address, but still 1000.00 more than a competitor. Shop around - you'd rather spend the difference on a vacation. I'm sure, and still, have full insurance. I cannot believe they are still in business.

Recently I changed from another insurance provider to Allstate, where they were supposed to offer me a better premium for my auto and home insurance. After discussing with the agent the best options to match and improve what I had with my previous insurance company, we came up to an agreement and I signed a contract for one year. The monthly premium for the auto was $232 and for the home $51. At the time of contract signature, I had to pay first and last month, both for home and auto. After the first month, the automatic debit came up with $253 and $53. When I contacted the customer service rep to find out why the difference, he just told me that the underwriter changed the policy and that there is nothing he can do about it. I also asked about the difference in the home premium and just mentioned that there is a 4% fee for setting up the policy. It is not the difference of $2 in the monthly premium what makes me upset, but the lack of transparency not disclosing hidden fees. I don't like surprises. Now with these increases, I am paying more than I was paying with the previous insurance company. I am very disappointed with this company as they do not honour the agreed contract, but also do not disclose hidden fees. I would not recommend Allstate to anyone and will move away from them forever as soon as I can, without having to pay a penalty. If they trick and lie to you at the time of signing you as a new customer, I don't want to imagine what it will take to make a claim. If you can, look at other options in the market before signing up with Allstate.

We had an accident on the 3rd of October, today is the 5th of November. Our car is still in front of the house. Nothing happened with it yet. We can’t get hold of the adjuster. The worst experience ever. Our monthly payment went up already at $100 but with our car nothing has happened. If you can back to me, that would be great, thank you.

Absolute money grabber. Raises rate by 40% in the 2nd year even though I had no claims.

Do not believe the ads that Allstate auto insurance is so great; cheaper than many others, yes... to start with. They say they won't cancel your insurance if you have a claim but I can tell you from personal experience that is false. I had a fender bender and they dropped me instantly. Lots of people think that's not a big deal, it is. When that happens and you go to the next company you're in for a surprise because once Allstate drops you, you have then been "denied insurance before" to your next company and you will either be denied insurance or you'll be classified as an ultra high risk insured and you'll pay through the nose. As an example, I paid 835 a year with Allstate. After they cancelled me, it cost me 2800 a year for 6 years after Allstate. Be very careful people.